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Viber problem. Disconnected. Messages and calls are unavailable

12th February 2015, 04:39 PM |#31  
Viber Team's Avatar
Senior Member
Thanks Meter: 526
That's in interesting issue - sounds like it could be your Wi-Fi, but since your friend can connect we will need to investigate deeper. Please open a support ticket here: so that we can take a closer look

Originally Posted by DEVILDUDE

I just installed Viber today, and when I am connected to Wifi it says "Viber service is currently being blocked. Please try again later. Place a regular call instead?"

When I disconnect my wifi then it works. One of my colleagues also installed today, but her samsung works perfectly connected to the same wifi network.

I am from south africa on MTN network with a Samsung Galaxy S4. Wifi connection is a Telkom ADSL line.

12th April 2015, 12:17 PM |#32  
Junior Member
Thanks Meter: 0
Viber Disconnections even on 4G network.
1. Fiji
2. Since last few months
3. No
21st May 2015, 11:03 PM |#33  
Junior Member
Thanks Meter: 0
thread: Viber problem. Disconnected. Messages and calls are unavailable
Originally Posted by Viber Team

Hi there, pls provide me with the following details:

1. where are you from?
2. When did the issue first begin? After upgrading Viber? After upgrading the operating system?
3. Have you made any changes to your phone’s operating system settings?
4. Were any other applications installed shortly after the issue began?

Awaiting your reply. Thanks for your help!

I'm also having a problem with my Viber connection. I use both the Smart Phone and the Windows PC Version of it. It was still working fine 2 nights ago (I use Viber everyday) but last night... I suddenly cannot access Viber on any of my devices showing the "Disconnected. Messages and calls are unavailable." notification.

1. I'm from Quezon City, Philippines. Internet connection is provided by PLDT.
2. The issue started just last night (May 21, 2015). I didn't upgrade viber, I didn't upgrade my android phone and I didn't upgrade my windows pc. It just started not working out of the blue. Nothing is wrong with my internet connection (wifi is strong) as well.
3. No changes were made.
4. No additional applications were installed and both my viber android and viber pc is not working.

What could be the problem?
22nd May 2015, 01:06 AM |#34  
Junior Member
Thanks Meter: 0
my viber is disconnected eventhough i have a working wi-fi
my Viber is disconnected eventhough i have a working wi-fi connection. i have not updated my OS and i have not installed any new apps on my Samsung Note 3 prior to this happening. The Viber status on my phone says, 'Service Disconnected' and that messaging and calls are disconnected. It has been 1 day already and my Viber service is still disconnected. Im from the Philippines and I know that Viber works here so I am concerned mine started not working a day ago. Viber is very important messaging tool for me for my personal and business-related use so i would very much appreciate it if you can guys help me with this issue. Thank you!
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