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Is this tablet recoverable? wants encryption password on boot

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By arsenic0, Junior Member on 22nd April 2014, 03:30 AM
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1st July 2015, 04:24 AM |#11  
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Originally Posted by witneyl@yahoo.com

Amazon are telling me now my Kindle was rooted, even though I explain that it was never connected to any network, and no apps were installed on it, just copied some book files from my PC using a USB cable. That's it. Isn't there some kind of re-format, other than reset to factory settings?

If 'reset to factory' did not work then I'm afraid you are out of luck unless you can convince Amazon to offer an exchange. The device may have been rooted if purchased from a 3rd party. That does not explain why it suddenly 'locked' nor what tool/app is throwing up the password prompt.
 
 
1st July 2015, 04:39 AM |#12  
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Originally Posted by Davey126

If 'reset to factory' did not work then I'm afraid you are out of luck unless you can convince Amazon to offer an exchange. The device may have been rooted if purchased from a 3rd party. That does not explain why it suddenly 'locked' nor what tool/app is throwing up the password prompt.

The device was bought from Amazon, not a 3rd party, and it was working fine until my mom let it sit for several months without charging. Which should not have been a problem, but facts sho otherwise
1st July 2015, 04:46 AM |#13  
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Originally Posted by witneyl@yahoo.com

The device was bought from Amazon, not a 3rd party, and it was working fine until my mom let it sit for several months without charging. Which should not have been a problem, but facts sho otherwise

You should pound on Amazon for a replacement - especially since they falsely accused you of having a rooted device (how do they know that?). I'm guessing the device may have received an 'over-the-air' upgrade while it was sitting idle but perhaps lacked sufficient charge to complete the update. Or the upgrade just went bad; rare but it happens.

Sorry this happened to your mom. Also regret there is not a (reasonable) way to recover the device and/or its contents.
1st July 2015, 04:58 AM |#14  
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Quote:
Originally Posted by Davey126

You should pound on Amazon for a replacement - especially since they falsely accused you of having a rooted device (how do they know that?). I'm guessing the device may have received an 'over-the-air' upgrade while it was sitting idle but perhaps lacked sufficient charge to complete the update. Or the upgrade just went bad; rare but it happens.

Sorry this happened to your mom. Also regret there is not a (reasonable) way to recover the device and/or its contents.

Thanks for trying
I think it will be cheaper to buy a new kindle, new warranty, new features, etc.
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