Phone finally came back. Flashlight fixed. They even noticed broken screw that I overtightened and fixed that also.
As for long wait time - it turned out that it was held by customs most of the time on the border.
So their tech service is good
. Keep it this way guys
But today I sold it, making room for CAT S50.
Would I recommend this phone?
Well, It was the most annoying phone I've ever owned. Early revision ROM was to blame - I had early V4 version while current is V39. The guy I sold the phone to had access to some old Windows machine so we upgraded to V31 2014-08-01, which is considered most stable. And phone got way better in literally every aspect! So they are improving.
BTW: They don't really upload new ROMs to ota.mediatek.com server. Phone connects there but they do not use it. Too bad, because most negative feedback could be avoided by providing updates. If you buy this phone you are on your own to find new firmware on Russian forum and figure out SP FlashTool process in case of bugs.
Good bye Snopow users.