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Black screen while in call!

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By Hally79, Senior Member on 24th June 2014, 10:08 AM
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Ok I have a question, I have a really annoying bug while im in a call! The screen goes black as soon as I press the call button,the phone call is fine but when I come to end the call the screen is still black and I cant end the call because there is no response from the screen!! Is anyone else facing this problem? I hope somebody knows how to fix it.
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24th June 2014, 02:57 PM |#2  
jeremy.shi's Avatar
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I'm on .402 and I cannot duplicate the issue. What version is your phone on? Have you tried reinstall the system via sony update service?

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24th June 2014, 03:19 PM |#3  
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Im also on .402 im at work at the min so cant try anything until I get home. Just checked again and its ok now! But for how long I dont know. Its very annoying if its going to keep doing this!

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24th June 2014, 03:51 PM |#4  
jeremy.shi's Avatar
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Hmm...that's interesting. glad to hear it's okay now. It doesn't sound like a hardware problem to me. If it keeps happening, maybe try reinstalling the system. Remember to backup before you do the restore tho

P.S you might want to avoid sony Pc companion for backup. It failed to restore last time I tried and a lot of people reported that the app would freeze for quite a while (in some cases stayed frozen forever) if your backup is big.

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24th June 2014, 05:59 PM |#5  
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Are you covering the proximity sensor?
4th August 2015, 08:50 PM |#6  
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Same here..
Finally got my recently bought 2nd hand (still only 3 months old) Z2 after service because the previous owner had forgoten the mini-sim adaptor attached inside the sim tray...

I really have the same problem with my phone... ! Everytime i call or answer a call the screen goes black and i can't do anything... Except some times double pressing the power button brings up the screen, but not always !

Any ideas? Thank you.
Last edited by lazarusrevol; 4th August 2015 at 09:20 PM.
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