Urgent help needed for deaf person

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after trying to flash to a newer version something has gone completely wrong.

is there anyone in holland who can do a COMPLETE "re-install" for my handicaped brother..?

The XDA seems to "hang" in a grey screen.

done reset a few times, but it said :

"updating ROM " when nothing was happening.

NOW the screen only show gray lines, and NO text is shown on the display.

tried all soft / hard resets..

someone PLEASE help.