Hi All,
I was just helping my son on his nexus 7, we were on castle clash and downloaded a free tapjoy offer called funny ringtones. However when we clicked open/activate it locked his tablet and all it is showing is a blue screen with a keypad on it asking for a pin however we have never set a pin on this so it's obviously part of the virus. It is asking us to click a link then there is a box that asks us to enter the code for a ukash voucher, it says if we don't do this all of his files etc will be wiped off within 24 hours.
I have tried starting the tablet in safe mode but it still just has the locked blue keypad screen showing, please can anyone advise what we can do?
Many thanks
I was just helping my son on his nexus 7, we were on castle clash and downloaded a free tapjoy offer called funny ringtones. However when we clicked open/activate it locked his tablet and all it is showing is a blue screen with a keypad on it asking for a pin however we have never set a pin on this so it's obviously part of the virus. It is asking us to click a link then there is a box that asks us to enter the code for a ukash voucher, it says if we don't do this all of his files etc will be wiped off within 24 hours.
I have tried starting the tablet in safe mode but it still just has the locked blue keypad screen showing, please can anyone advise what we can do?
Many thanks