I went to install the most recent up date. When it got done installing it started to reboot. It then got stuck on the HTC start up screen. I do not know a whole bunch on phones but did a little research and tried to recover and reboot the phone and neither worked. I would really like to find a fix that does not involve erasing all my data. I have all the pictures of my baby from the past year, from the time that he was born until now, and I would really hate to lose those. Thank you!