Originally Posted by akrod2as
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.