[Q] Help!! Customer's Phone stuck on Secure Fail: Kernal

A customer of mine came in and her Galaxy Note 3 with Verizon is stuck on a weird boot screen with Secure Fail: Kernel in the upper left hand corner, then across the entire center in much larger print is " System Software Not Authorized By Verizon..." then it tells her to return it to a Verizon store, or something to that affect. She told me she didnt try to flash or root at all; this just happened. VZW is going to swap her out, but she has all of her baby pics on her phone from Pregnancy through 2 years old(No she didnt use a micro card). I dont want to do a factory restore for obvious reasons. Is there a way to get her phone out of this boot lock without losing her data? I'm more of a hardware guy than a software guy, but I have done some flashing in the past. Please get back back to me ASAP, this woman was almost in tears in my store. THANX!!!

Oh, I also forgot to mention, my pc wont even pick up anything is connected when trying to connect via USB, so I'm guessing it would have to be a key combination that wont wipe the data.

I didnt even think of that, the phone isnt even two years old. Maybe she had VZW use a Cellbrite to move data over from whatever device she used to have.