Flickering screen

evo6 · Apr 17, 2012

Mine only does it when there is background dimming, for example when you go and change the brightness on the screen the whole of the background has a transparent smoke effect that's when mine flickers. Other than that it never flickers.

Do you guys think i should return it?

Spl4tt · Apr 17, 2012

evo6 said:
Mine only does it when there is background dimming, for example when you go and change the brightness on the screen the whole of the background has a transparent smoke effect that's when mine flickers. Other than that it never flickers.

Do you guys think i should return it?

wait with returning it, prooobably it gets fixed

btw, my screen flicker is worst when looking at the standard images from HTC in the "camera shots" folders.
one of those pictures has snow plains with a sun, for me, it is flickering like crazy around the sun..

nastiq · Apr 17, 2012

I've just exchanged mine cause of screen flickering (visible especially on grey background) got brand new one totally flicker free. They told me its hardware failure. I ve noticed the display is different, not so bright and colors are better. I've decided to get previous one back cause flickering got worse day by day and started to be visible on all backgrounds, at first only on grey like market or battery stats

Wysyłane z mojego HTC One X za pomocą Tapatalk 2

DazNoonan · Apr 17, 2012

franjiepans said:
Very interested to know, has anyone replace their phone and it replaced with one that works perfectly well?

Nope; both phones I have had so far have had problems... The first one was worse than this one though.

---------- Post added at 02:13 PM ---------- Previous post was at 02:12 PM ----------

nastiq said:
I've just exchanged mine cause of screen flickering (visible especially on grey background) got brand new one totally flicker free. They told me its hardware failure. I ve noticed the display is different, not so bright and colors are better. I've decided to get previous one back cause flickering got worse day by day and started to be visible on all backgrounds, at first only on grey like market or battery stats

Wysyłane z mojego HTC One X za pomocą Tapatalk 2

I believe most peoples were "perfect" on the day they got them, I know mine was for sure... Its not until normally 2-3 days after you have had it that most are noticing the problem so see how you go with that.

---------- Post added at 02:23 PM ---------- Previous post was at 02:13 PM ----------

Seen a few articles like this appear in the last 2/3 hours; they are indicating an OTA to fix the problem. I am not saying they are right as they could simply be hoping this is the case like most of us are... Who knows?

Link: http://androidadvices.com/fix-htc-screen-flickering-issues/

wizard123 · Apr 17, 2012

uh oh, a guy in the other thread says this :

Just been in touch with HTC Uk , person says they have recieved a few handsets back and have confirmed the ones they have faulty volt regs on the back light and would be unfixable with a software update so advise anyone to return a flickering phone for an exchange asap ....... just sent my one back to Chitter Chatter

DazNoonan · Apr 17, 2012

wizard123 said:
uh oh, a guy in the other thread says this :

Just been in touch with HTC Uk , person says they have recieved a few handsets back and have confirmed the ones they have faulty volt regs on the back light and would be unfixable with a software update so advise anyone to return a flickering phone for an exchange asap ....... just sent my one back to Chitter Chatter

Did you see my reply in there? Could just be someone at HTC clutching straws again. If that was indeed the case then I see no reason as to why HTC would not have made an announcement now and why they wouldn't be recalling handsets. There is no guarantee that swapping for another is going to give you a problem free one.

Yesterday my screen backlight was flickering but for the whole of today up until around 3 hours ago it was completely flicker free. It is now flickering again though.

To me something like this has to be down to something in the software triggering something else to make this happen. If it was an hardware issue it would always be there at all times; wouldn't it?

---------- Post added at 02:46 PM ---------- Previous post was at 02:31 PM ----------

Reply from Vodafone Tech Team (via their forum)

Hi Guys,

Many thanks for your posts here and for making us aware of the troubles you are having with the phone.

Firstly when it comes to an exchange of the phone, we can exchange any handset that is still within the first 7 days of you receiving it and there won’t be any limit to how many you can have as long as it is within the first 7 days of you getting each phone.

However, if it continues then we would advise you to possibly look at a different handset if you didn’t want any further exchanges.

By the sounds of what you have said in this thread it does sound like a software issue that HTC are aware of and as such they should look at a fix for you.

Unfortunately we don’t have any control over this as it would be down to HTC to resolve the issue with the phone through either a component repair or a software upgrade.

The main thing that I can suggest would be to look at removing the apps on the phone to see if this resolves the issue, if it stops it then it could be down to either an individual app or a memory or processor capacity issue.

If you give this a go it will give us a more clear understanding of what is causing the issue.

James

franjiepans · Apr 17, 2012

I was having the exact same thought process as you but I just can't be certain that this is a software issue. There seems to be conflicting statements. Reading these forums can lead to the conclusion that all devices are faulty but this may not be the case.

However, if you can get a replacement, why not try it?

After all there are people out there that have problem free devices. If you get send another faulty one ,you are no worse off.

DazNoonan · Apr 17, 2012

franjiepans said:
I was having the exact same thought process as you but I just can't be certain that this is a software issue. There seems to be conflicting statements. Reading these forums can lead to the conclusion that all devices are faulty but this may not be the case.

However, if you can get a replacement, why not try it?

After all there are people out there that have problem free devices. If you get send another faulty one ,you are no worse off.

I understand what you are saying about if you can get a replacement then get one. But how many can/will I have to go through to get one problem free? If I could be guaranteed a working device exchanging would be no problem at all, but to get a device the same or worse potentially and having to go through goodness knows how many phones is just not the answer...

franjiepans · Apr 17, 2012

I agree with what you are saying about replacing. However with no word from HTC and no guarantee of a software fix, I'm not prepared to wait without a fix in sight. The fact HTC have not officially made a statement, strongly suggests the problem is limited to a small % of devices and not as large as we think.

I'm lucky that I still have my HTC Desire HD and dialaphone make it easy to replace so no major problem replacing. Granted this is not the same for all.

So frustrating as I love the phone but really cannot live with the flickering, I'm just looking for it all the time now.

DazNoonan · Apr 17, 2012

franjiepans said:
I agree with what you are saying about replacing. However with no word from HTC and no guarantee of a software fix, I'm not prepared to wait without a fix in sight. The fact HTC have not officially made a statement, strongly suggests the problem is limited to a small % of devices and not as large as we think.

I'm lucky that I still have my HTC Desire HD and dialaphone make it easy to replace so no major problem replacing. Granted this is not the same for all.

So frustrating as I love the phone but really cannot live with the flickering, I'm just looking for it all the time now.

Yeah I am more than likely going to swap it and will ring them later today to arrange for that to take place on Thursday (as I'm not around tomorrow). Just need to ensure they can swap at my work rather than home as I am not prepared to take time off work again to keep doing this exchanges.

I have my iPhone 4 that I can keep falling back on whilst the new device is boxed for exchange and the new one is charging etc... Not ideal at all, but I do just want a device that is working and if Vodafone will just keep changing it then I will just keep using that. I was put of by the 3 phone limit; however that doesn't appear to exist according to the statement above I quoted from them.

cagdasal · Apr 17, 2012

I've had my one x for 4 days now and my screen has flickered a couple of times, it only happened in the top left of my screen when trying to unlock my device, was so small that i barely noticed it! Hasnt happened when trying to watch a video or anything like that....yet.

franjiepans · Apr 17, 2012

With a bit of luck, one of 2 things will happen.

Firstly, by the time we have our replacements, for me this will be Monday next week, HTC might finally have provided more information or rolled out an update if this is a software issue.

Secondly, the new phone will be working without any issues.

If neither of these happen, I suspect I will either try one more replacement or (reluctantly) choose a different phone altogether.

evo6 · Apr 17, 2012

Mines going back tomorrow , i dont really want to because its a pain to set it up the way i like it. Guess it has to be done.

DazNoonan · Apr 17, 2012

Another Vodafone Chat... Stating HTC has confirmed its software based and not hardware!

Sara: That's in regards of the HTC one X white?
You: Yes that is correct
Sara: thank you
Sara: Do you want to exchange it back?
You: The flickering is still happening and has been since I logged the problem...
You: I am thinking my best option it to exchange for my 3rd handset now and see if that one is better.
You: Unless Vodafone has any more information on this and how to resolve it?
Sara: we contacted HTC for more updates and they said that the new software has not been released yet but we can still exchange it now
You: Also am I able to exchange it at my work as I can't really afford to take another day off as I've already taken 2 off in regards to this?
Sara: sure, there is no problem but you will need to sign for it as well
You: Have they said the new software will resolve the issue then or is it down to hardware?
You: Signing for it is no problem.
Sara: so far they said software,
Sara: may I have the IMEI number please

franjiepans · Apr 17, 2012

DazNoonan said:
Another Vodafone Chat... Stating HTC has confirmed its software based and not hardware!

You've already replaced it once then?

I agree, setting it all up again is a real pain.

Also, does anyone know what happens with dropbox?

DazNoonan · Apr 17, 2012

franjiepans said:
You've already replaced it once then?

I agree, setting it all up again is a real pain.

Also, does anyone know what happens with dropbox?

Yes I am on my second device at the moment; first was replaced due to jumping screen... This one is getting replaced because of the flicker.

I am still arranging a swap to my third device as there is no time frame for the update and Vodafone are more than happy to exchange. This would lead me to believe not all devices are affected (although we probably knew that anyways) See what the third one is like I guess...

She also stated this is affecting some devices software and not all of them... so sounds like exchanging it the best idea?

znanev · Apr 17, 2012

DazNoonan said:
She also stated this is affecting some devices software and not all of them... so sounds like exchanging it the best idea?

This sounds little doggy. If it was a software issue and if all UK devices have the same software version, how could be that some devices are faulty and some are not. Even if it was a software issue, I would expect HTC to have reacted on that already. The best option I see is to get your money back and give HTC some time to fix their mess. At least this is what I've done eventually.

DazNoonan · Apr 17, 2012

znanev said:
This sounds little doggy. If it was a software issue and if all UK devices have the same software version, how could be that some devices are faulty and some are not. Even if it was a software issue, I would expect HTC to have reacted on that already. The best option I see is to get your money back and give HTC some time to fix their mess. At least this is what I've done eventually.

Depends on how the software is deployed onto the devices there could be a corrupt file or something similar to that. I work in ICT and often deploy images of the OS on to 200 machines and there is always a few that have an issue with the OS; giving it another image resolves the problem which means it wasn't a hardware fault.

At the end of the day what she is saying could be wrong, I'm not going to defend it just passing on the info so you all have it really. The only people who know the truth are HTC and they are not saying nothing so my next best bet is to listen to Vodafone who are my network provider.

Who really knows... See what happens with the next device I guess. Also for anyone thinking myself and others are moaning and whining about this we are not, we are just trying to get to the bottom of the problem and get things resolved on our devices.

georgemaier · Apr 17, 2012

I think in the end we all have to keep faith that HTC will fix via software or offer an easy product recall and replacement for all affected units

DazNoonan · Apr 17, 2012

georgemaier said:
I think in the end we all have to keep faith that HTC will fix via software or offer an easy product recall and replacement for all affected units

I just asked HTC if this screen flickering issue is being investigated and when do they think a statement will be released using the UK chat and this was the reply.

I am sorry that you have received this issue with a second device, this appears to be an isolated case as many of our users are not experiencing this issue. If this is found to be a fault with the phone there may be a fix but we cannot comment if this is a known fault for release at this point

This issue is not currently being investigated as it is not a known issue for your device, many HTC users are not experiencing this problem. Our device are rigourously tested before leaving distributors to ensure there are no common hardware faults. It is possible this has arisen as a fault in transit to distributor or retailer. If you return the device as dead on arrival to the retailer they will feeed this back to the distributor who will investigate

Oh HTC seriously...

Flickering screen

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