Broken Seal?

joebrit · Dec 4, 2012

Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.

4nt · Dec 4, 2012

nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath

You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.

Yeria · Dec 4, 2012

My seals were broken too..

dsachdeva · Dec 4, 2012

Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7

sent from s3 running Viking way

Bru87tr · Dec 4, 2012

Mine came with 61% charged battery and my seals were in tact.

jjdevega · Dec 4, 2012

My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.

Sent from my Nexus 10 using Tapatalk HD

Tosh3004 · Dec 4, 2012

Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.

Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.

Will never deal with them again. How are you supposed to give that as a gift ffs.

Tyronnster · Dec 4, 2012

Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.

65 but sealed for me

Sent from my Nexus 10 using xda app-developers app

johnyguy · Dec 4, 2012

Mine was intact!

mikehulme1983 · Dec 4, 2012

My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.

battery was about 65%

joebrit · Dec 4, 2012

mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.

battery was about 65%

I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.

Rusty2k · Dec 5, 2012

I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.

There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.

Yannouc'h · Dec 5, 2012

I had 2 seals
One broken, other one not

Battery was also discharge around 65%

No issue until now

PS: purchase 2 weeks ago in france

risktaker · Dec 5, 2012

Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.

MoInSTL · Dec 5, 2012

risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.

I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.

Tosh3004 · Dec 5, 2012

Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.

I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.

Never have i dealt with any company so unprofessional.

sharp910sh · Dec 5, 2012

Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.

I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.

Never have i dealt with any company so unprofessional.

I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.

EniGmA1987 · Dec 5, 2012

Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.

Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.

Will never deal with them again. How are you supposed to give that as a gift ffs.

You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.

Rusty2k · Dec 5, 2012

EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.

Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.

This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.

Utterly shameful IMO.

4n6science · Dec 6, 2012

I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.

Sent from my Nexus 10 using xda app-developers app

Broken Seal?

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