Screen keeps turning off

Frexxia · Mar 17, 2014

I recently bought a Galaxy Note Pro, and have a weird issue. The screen keeps turning off (just like if I had pressed the power button) for no apparent reason. Has anyone else else encountered this?

I have an inkling that it may be due to false detection of my book cover closing, but I cannot find a way to turn this detection off.

dodo99x · Mar 17, 2014

Some book covers will trigger magnet sensor when the cover is flipped to the back of the tablet. There's no way that I know of to turn off the feature entirely.

Sent from my SM-P900 using Tapatalk

ExtremeRyno · Mar 17, 2014

Yeah, I have that issue, mainly caused when the cover is folded back and I lie the tablet flat.

Frexxia · Mar 17, 2014

dodo99x said:
Some book covers will trigger magnet sensor when the cover is flipped to the back of the tablet. There's no way that I know of to turn off the feature entirely.

Sent from my SM-P900 using Tapatalk

Isn't that the way you're supposed to use the book covers? It would seem that this is a huge design flaw.

edit: "Good" to hear that I'm not the only one with this problem. Not so great if there is no fix for it, though.

muzzy996 · Mar 17, 2014

So which book cover is doing this? My WAWO Smart Fold Shell (which is also sold under various other brand names) does not exhibit this behavior.

Frexxia · Mar 17, 2014

muzzy996 said:
So which book cover is doing this? My WAWO Smart Fold Shell (which is also sold under various other brand names) does not exhibit this behavior.

The official Samsung book cover, http://www.samsung.com/us/mobile/galaxy-tab-accessories/EF-BP900BBEGUJ.

tonyz3 · Mar 17, 2014

Frexxia said:
I recently bought a Galaxy Note Pro, and have a weird issue. The screen keeps turning off (just like if I had pressed the power button) for no apparent reason. Has anyone else else encountered this?

I have an inkling that it may be due to false detection of my book cover closing, but I cannot find a way to turn this detection off.

if you are rooted i believe there is an xposed module which will turn this feature off. and also under general, accessary settings- i believe there is a setting..

Frexxia · Mar 17, 2014

tonyz3 said:
if you are rooted i believe there is an xposed module which will turn this feature off. and also under general, accessary settings- i believe there is a setting..

I haven't rooted it, and I'd rather not. There are some settings under General -> Accessory that pertain to book covers, but nothing like disabling the detection.

tonyz3 · Mar 17, 2014

Frexxia said:
There are some settings under General -> Accessory that pertain to book covers, but nothing like disabling the detection.

I dont have mine in front of me but i think all you have to do is either check or uncheck this setting.....

Frexxia · Mar 17, 2014

tonyz3 said:
I dont have mine in front of me but i think all you have to do is either check or uncheck this setting.....

http://i.imgur.com/7j3LMs6.png

These are the available settings.

muzzy996 · Mar 17, 2014

FWIW I tried the Xposed module called MagnetOff (currently version 1.6 dated 3/12/2014) and disabling magnet has no effect on smartcover usage on the 12.2 .

I don't see magnet settings in Wanam so I'm not sure what other module to try.

I'm just thankful that I don't have this issue with my case.

Frexxia · Mar 17, 2014

Has anyone tried to physically remove the magnet from a book cover? I think I may have identified where the magnet that is used for detection is located, but I'm sort of apprehensive about trying to dig it out without destroying the cover.

Froschfinger · Mar 18, 2014

Frexxia said:
Has anyone tried to physically remove the magnet from a book cover? I think I may have identified where the magnet that is used for detection is located, but I'm sort of apprehensive about trying to dig it out without destroying the cover.

I had a Note 10 2014 for testing some weeks ago, basically the same cover for it without any problems (Ivso slim cover), so I basically wonder what problem the Note 12.2 actually has with the cover.

In your case, does it coincide with your hardware buttons (menu, middle, menu button) not being responsive anymore? Once I remove the case from the lower back a bit, they are working again.

Thanks in advance

Froschfinger

Frexxia · Mar 18, 2014

Froschfinger said:
I had a Note 10 2014 for testing some weeks ago, basically the same cover for it without any problems (Ivso slim cover), so I basically wonder what problem the Note 12.2 actually has with the cover.

In your case, does it coincide with your hardware buttons (menu, middle, menu button) not being responsive anymore? Once I remove the case from the lower back a bit, they are working again.

Thanks in advance

Froschfinger

Yes, sometimes they stop working, but I don't think it always happens.

JasonD.Revs · Mar 29, 2014

I realized its the book cover from samsung too. When its laid flat its cause lots of problem the screen will turn off and the tablet will remain unresponsive even if u turn the screen back on with power button. Haiz alot of problems encountered just in a week of using this tablet. Spent quite an amount of money on this device but its giving me so much trouble. After I realized its the book cover. I never laid it flat with the flap behind the tablet anymore. But when I using it in a "stand-mode" while watching a youtube video it happened again

I downloaded apps that keep screens on, but they aren't working either. The screen will randomly turn off when I am watching the videos.

wingdo · Mar 30, 2014

I too have the same issue. I try using it without the case for a bit to see how it does but without the case I feel pretty nervous using it.

Sent from my SM-P900 using Tapatalk

muzzy996 · Mar 30, 2014

It's unfortunate that a Samsung branded case is causing the issue. The generic case that I'm using doesn't do these things.

wingdo · Mar 30, 2014

It does appear to be the Samsung case. I've been using my Logitech case for the past couple hours and I cannot get the screen to turn off on its own at all. A quick change back to the Samsung case and within 2 minutes the screen went blank.

VERY pathetic Samsung.

Sent from my SM-P900 using Tapatalk

Duly.noted · Apr 2, 2014

wingdo said:
It does appear to be the Samsung case. I've been using my Logitech case for the past couple hours and I cannot get the screen to turn off on its own at all. A quick change back to the Samsung case and within 2 minutes the screen went blank.

VERY pathetic Samsung.

Sent from my SM-P900 using Tapatalk

Mine never did it until this week. Strange. And only When I hold it a certain way

wingdo · Apr 2, 2014

Duly.noted said:
Mine never did it until this week. Strange. And only When I hold it a certain way

Worst part is, I almost took the Pro back due to it just shutting off or becoming unresponsive. I've had zero issues since changing cases, but when I put the Samsung case back on all the issues come back. I have 2 cheap cases with the magnets in them and neither gives my Note issues.

Sent from my SM-P900 using Tapatalk

Screen keeps turning off

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