Are you sure that you're correctly in fastboot when trying to run the unlock bin? You need to pull the battery, power on with Vol Down + Power, it should bring you to the hboot. There will be a menu with options (fastboot, recovery, reboot, a couple others) that you can scroll through. Highlight fastboot (I believe it's the top one and highlighted by default) and press power. This should change the menu options shown at the bottom. If I remember correctly, the picture during the HTC dev walkthrough is a picture taken while in fastboot. You need to run the unlock fastboot command while on that menu screen.
Yep I am definetly in fastboot mode. I guess I will just wait on the HTC Escalation team to respond to me. My girlfriend just got her replacement device I will try unlocking that. It will at least confirm if its device or computer
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