Display problem/yellowish left side
- Thread starter Erethnor
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Fingers crossed my phone doesn't have this when I get it, or any of the other problems...
Seems at this rate though I'm pretty much preparing to return it for a refund....
The phone is incredible, except for this one issue.
I think the build quality is great, so far beyond the Atrix even though they're both plastic.
It's thin, light, and sleek. Fantastic phone. I just don't know what to do about this one problem.
I've emailed by retailer and Samsung to see if they have any more info than we have in this thread. Will get back here with any info I receive from them.
Doubtful, I'm sure they were already "burnt in" at the factory.
It's odd how it's the left side for all of us...
Exactly, for a potential defect, if that is indeed the case, it really is very consistent. Also doesn't seem to be worse on the left top section or left bottom section, but very uniform across the left side. Without having any info at all about the manufacturing process, I am think if the displays are stored at some point tilted to their left side, causing some glue to become very slightly thicker on that side as it cures, and if this is indeed the same situation as for the iPhone, could potentially fade away after some use. Or another of any number of factors potentially at play. Who knows, but isn't the manufacturing of high technology fascinating?
Because of these types of potential factors it would be beneficial to Samsung to look into this and provide some quick info. If this is potentially a temporary thing which will fade away in a matter of days /a week or two, it would be good for users to get that info, so that Samsung doesn't get returns for phones that just need a bit of running in.
Exactly, for a potential defect, if that is indeed the case, it really is very consistent. Also doesn't seem to be worse on the left top section or left bottom section, but very uniform across the left side. Without having any info at all about the manufacturing process, I am think if the displays are stored at some point tilted to their left side, causing some glue to become very slightly thicker on that side as it cures, and if this is indeed the same situation as for the iPhone, could potentially fade away after some use. Or another of any number of factors potentially at play. Who knows, but isn't the manufacturing of high technology fascinating?
Because of these types of potential factors it would be beneficial to Samsung to look into this and provide some quick info. If this is potentially a temporary thing which will fade away in a matter of days /a week or two, it would be good for users to get that info, so that Samsung doesn't get returns for phones that just need a bit of running in.
Excellent points.
Working in manufacturing myself as an engineer (albeit much larger things), i'm always fascinated to learn about the process.
It would be great to hear from samsung on this, please do update us with anything you hear.
I'm hesitant to send it back because everything else is PERFECT with this phone. No dead pixels, no other issues of any kind.
It is indeed the whole left side, uniformly, like a gradient effect. Almost like they come out of a heat treat and the left side stays in longer or something.
Very odd....
Yeah don't want to send it back either. I do also have the grey-pink problem and the banding, but people say i's software(but some don't have it)
I also have the pink spot on the camera, but again people saying it is software. But on the other side some people not having it.
Don't want to send mine in to get a worse one, like dead pixels or stuff if this just resolves over time.
Samsung should tell us if our phones are allright or not.
Is this banding, like I read in this thread?
At first I didn't notice these vertical lines, but now it begins to worry me.
It is best seen with this grey background or on the notification pull down menu.
Is there something wrong with my display and should i bring it in for service/replace warranty?
Or should I not worry, because this is normal with these kind of displays?
At first I didn't notice these vertical lines, but now it begins to worry me.
It is best seen with this grey background or on the notification pull down menu.
Is there something wrong with my display and should i bring it in for service/replace warranty?
Or should I not worry, because this is normal with these kind of displays?
This is different I would say.
This is an issue with a left to right gradient.
The left side is yellow/dark and the right side is white/bright.
I sent mine back today, in the meantime i'm using an atrix and HATING it
So you think I dont have to worry because these lines are normal and I got to get used to them.This is different I would say.
This is an issue with a left to right gradient.
The left side is yellow/dark and the right side is white/bright.
I sent mine back today, in the meantime i'm using an atrix and HATING it
Sorry if i'm offtopic
I wouldn't say they're normal. I didn't notice them on mine. They are however a different issue. I think engadget said something about them in the nexus s review.
Sent from my MB860 using XDA Premium App
It seems to be normal with those Super Amoled screens - to some extend. At least 3 different SGS2 which I did try had them (as well as mine). It's most visible on grey background and with a low display brightness. The Nexus S on engadget had it too ...
However, the lines on your photos are pretty obvious and weren't as strong in any device I've seen. Send it back if those lines are really that visible, but keep it if the pictures are exaggerating the problem a bit.
Is this banding, like I read in this thread?
At first I didn't notice these vertical lines, but now it begins to worry me.
It is best seen with this grey background or on the notification pull down menu.
Is there something wrong with my display and should i bring it in for service/replace warranty?
Or should I not worry, because this is normal with these kind of displays?
Look at my thread I have exactly the same problem as you!!! I'm getting mine replaced 2moro.
Sent from my GT-I9100 using XDA App
Is this banding, like I read in this thread?
At first I didn't notice these vertical lines, but now it begins to worry me.
It is best seen with this grey background or on the notification pull down menu.
Is there something wrong with my display and should i bring it in for service/replace warranty?
Or should I not worry, because this is normal with these kind of displays?
This thread is abouth the yellowish/darker 1/3 left side of the screens. Visible on grey background like the pull down menu. However slightly visible on white where the left is a little darker. Or like on the grey keyboard where 2 left letters have another grey than on the right.
Some people would never notice this. I don't think you do either. I don't want to put your attention on it, because you are probably better off not knowing it. You would probably gonna focus on it
. But this yellow problem is also on your screen, you can see it on your pictures.
Becasue you didn't say anything abouth it I think you haven't noticed it? And nobody else replied with it, so here you go. You can see it on your pictures.
As for your question abouth the lines. I think some of your pictures where your lines are very visible, are that way because of your camera you took them with; Some of the pictures show it less noticable, more like in real life? Again, many people wouldn't notice, or haven't noticed since they did not used the pull down or other grey in total black room. And I have them too, a long with other people on the forum.
The only question is, is this normal, has every screen this problem and other people just don't notice. Or is there a problem with our screens?
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7Just got my new SGS2 3 days ago, really liking it but stumbled into a screen problem and would like to know if it's just me/it's normal/I need to change a setting to fix the problem.
Just like the title says, the left side (about 1/3) of my screen changes the colour of the image to a more yellowish tint. This seems to happen just when the brightness is quite low, and tends to disappear when close to 100%.
It is rather subtle, but can be seen where there's white text on a darker background (white characters become darker the closer they are to the left border), or when looking at an uniform colour.
I created this test page to make the problem more apparent: http://fiddle.jshell.net/qFxsC/1/show/
When visiting it on the S2 browser and setting browser brightness to around 20%, it becomes quite visible.
Anybody else with the same problem?
EDIT:
We still DO NOT have pictures of a phone WITHOUT the problem described above!
If you believe your SGS2 has a perfect screen, please post pics of the notification area taken in the dark at both 0-20% brightness and 100% brightness!
UPDATE
Various websites have started to talk about this problem, linking to this thread:
- http://mobile.engadget.com/2011/05/30/is-your-galaxy-s-iis-display-yellow-on-the-left/
- http://pocketnow.com/android/samsung-galaxy-s-ii-screen-problems-trouble-in-paradise
- http://www.onlinesocialmedia.net/20...2-s-ii-screen-problems-users-en-masse-report/
- http://gsmarena.com/samsung_galaxy_...y_uneven_brightness_yellow_tint-news-2719.php
I have just sent an email to GSMarena asking if they could check the unit they reviewed to see if it has the same problem. Of all the phone reviews I have seen, theirs seems to be the most focused on image quality, I'm sure that if their unit doesn't have this problem, they would be able to take clear shots of a flawless screen.
EDIT:
GSMarena took screens of their unit using the above test link, and while so far I believe theirs is the best looking display that we have seen so far, it *STILL* has the problem.
I am going to link this thread to samsung UK next, in the hopes they will give an official answer acknowledging the problem.
EDIT:
latest firmwares seem to fix this problem or at least make it much less noticeable.5Wow, a lot was covered in the past couple of pages. Some I wish I knew before I bought the phone. Here's what I've taken away:
1) The variance from screen to screen in SAMOLED is high. The poster who saw 11 phones each with screen variations from each other is pretty telling. I also did a search on "amoled screen problems" and forum posts popped up for pretty much every brand of phone that has the screen. Bottom line is you get brighter colors, blacker blacks, and along with that more risk that individual phones will perform differently. For those seeking perfection it doesn't look like SAMOLED offers any guarantees.
2) Expectations are different. I think I lucked out as there really isn't anything noticeable to me in everyday use. But because screens vary so much (see #1) it's really luck of the draw and may be that way for a long time unless technology and/or production processes improve. The response to this comment will probably be "but I owned a (insert phone here) and it never had any screen problems." From what I just read I'd ask if you saw them all? There might be something particularly funky with the new 4.3" screen or the SGS2 production process but apparently AMOLED has some drawbacks in every application.
3) If you accept that AMOLED has inherent flaws, Samsung obviously knows this. I read an interesting article that said the only reason Apple didn't go with SAMOLED in the iP4 was concerns about inventory being sufficient. I'm assuming they did a little research before considering the technology. You guys make it sound as if Samsung has three guys in a rice paddy designing and building their phones. They probably have hundreds of people in R&D, production, and QC with a million dollars of equipment at their disposal. A 95% quality benchmark is relatively easy to hit. Each point beyond that doubles in cost so 98-99% is a likely target. They probably have some sort of allowable flaw rate of "X per 1,000 units." If they're like every other company they continually pull random samples off the line to make sure they're hitting their QC benchmarks and tolerances. In short, they know when there's issues and they're willing to accept them to a prescribed threshold. Because we got phones early in the production process the "X per 1,000" may have been much higher than projected. Regardless, those waiting for some type of massive recall or mia culpa from Samsung are probably going to be waiting for a long time.
4) I posted pics of my phone for everyone to see and given the chance to swap it for a perfect specimen I'd probably avoid the hassle and keep it. It's literally fine for me. If in looking at the pics what's shown doesn't meet your standards, wait a couple months before making a purchase. Apparently mine's a better specimen and there's risk that whatever you get could be worse. Of course, what's good for some is awful for others so without a specific phone in front of you I guess its really hard to see where in the spectrum your expectations may fall.
So, basically, here are the options:
1) For those buying now, live with what you get and hope later production runs improve. Then, get your screen replaced under warranty at some point in the future.
2) Return the phone and re-buy a better specimen at some point in the future should things improve.
3) If you buy now and get a really crappy specimen, exchange it within the 7-28 day DOA window until you get an example you can live with hoping "perfect" might be available in the future.
4) For those importing the phone to the U.S., you should really consider the risk that exists. If you get a crappy specimen, you'll either have to ship it back to the UK or have Expansys do it for you. Since each phone seems to vary wildly the next one could be better or worse. Knowing what we know now I probably wouldn't have gotten the phone or waited a few months for things to shake out.
To those that are happy (I am), enjoy your phone. To those that aren't, pick one of the three options above. While storming the castle with pitchforks and torches makes for great theater, it rarely accomplishes anything. The SGS GPS issue was legend and much worse than this as it effected every phone. It took Samsung six months to react and they never publicly declared it an issue. So this thread can grow to a 1,000 pages and every online site could post a story a month about the SGS2 screen and nothing may ever happen since, like I said above, Samsung was most likely aware of the issue before we were.
Food for thought.4
Why not cut the attitude and just take a picture of your screen. There is no need for hostility. We are all trying to help each other right?
And you cant blame people that dont even know you for not trusting your word. So do the most logical thing, snap a picture. That is how science work. Evidence.
I am not saying i dont trust your word i am just saying that the rabbit is in your hat and you cant just tell people you have a rabbit in the hat without actually pulling out the rabbit and showing people.4To everyone that went out of his/her way to tell us to get a grip: please drop it, this is clearly not the thread best suited for you.
I created this thread because I could see the problem even on the homescreen - the webpage came later, so that I could have a test case where it would be reliably absolutely obvious.
Some of you are happy with a less than perfect product.
Not me and obviously not a fair few other people, or this problem would've never even hit endgadget and all the other sites otherwise.
I want a flawless smartphone, and I will either RMA my SGS2 till it gets fixed, or buy another phone.
If you decided that your SGS2 is good enough, I don't see why you are implying that we should be happy with it as well. Do you see anybody suggesting you should RMA the phone you are happy about?
Also, I don't see why I should accept a flaw on my phone because your HDTV/LCD monitor/dishwasher display has one as well. My monitors and TVs are absolutely perfect, and I won't settle for anything less than that.3
Please don't mistake my intentions. From my post and thanks count you should be able to tell I'm not a troll. I don't for a munute doubt that there is an issue with the screen as outlined originally. I think the debate is over the severity of the problem, number of phones impacted, and whether each phone has the problem to the same degree.
Someone posted a screen shot of their phone a couple of pages back and proudly said, "see, my phone doesn't have it." He was corrected within minutes. He didn't have a problem and now he does. If the actual user of the phone can't detect the problem it can obviously be pretty subtle.
People that may be looking at purchasing a SGS2 could easily read this thread and think the phone's a disaster. That would be a shame. My counterpoint isn't by any means a personal attack or a denial of the issue. But, as in all discussion boards, exploring different viewpoints and sides of an issue should be healthy and welcome.
Expectations are personal. If yours haven't been met than by all means pursure any path you choose to rectify the situation. But just as it would be unfair of me to tell you what your expectations should be, the same holds in reverse when I offer a different viewpoint.
My wit sometimes doesn't translate well though the pen. If I offended anyone I'm sorry. Also, from PMs I've received, I'm not the only one that feels this way.
