Originally Posted by lazarus0000

I've had mixed luck with getting a replacement in the store. I did once & have been refused x2. The time I was lucky enough to get a brand new phone from the store was when I made it clear that I HAVE to have a phone for work and ANY lapse in service was an imminent danger to the people I serve and my continued employment. Even then, I still had to deal with Assurion and mail my old phone back to them - I wasn't allowed to just let them keep the darn thing.

I'd suggest being very cagey about the phone. If the Verizon store is able to get the phone to start an initial boot, regardless of what happens @ that point onward, I'd grab the phone, provide a profuse thank you and get the heck out of Dodge! Obviously, (based on the fact that these phones display "You have non-approved software on this phone, take it to Verizon immediately), Big Red is on the lookout for rooted / ROMd phones and will void your warranty right away. So if you get a boot screen, get out and see if you can get it back to working yourself or with the help of these forums.

Good luck and keep us up on what happens!

theirs no power or anything..no boot....gets hot when i try to charge it....pretty sure its toast....and it had a fully stock rom on it...but was rooted/unlocked and had a dark theme overlay..which isnt noticeable until phone boots and u start to use it..it has never displayed a message at boot about software....and i purchased it back when rooting and unlocking was legal.

anyway...spoke to VZW on phone...yea...they claim ship only...no in-store replacements....and refurb....what crooks...I pay for a new phone...and should i need warranty replacement...get a refurb...makes my blood boil!

Be careful shipping they tried to screw me out of $600 for a refurb they sent to me .I sent it back because it was broke. They lost it in their shipping and blamed me. Charged me for it. Got lucky the fifth rep found out the first rep had the wrong number in the computer. So they were looking for wrong phone. All I got was o sorry for the trouble. Meanwhile I was burying a cousin who was 20 and was murdered along with two other women and two children. All I got was sorry. Know this . They could care less

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Originally Posted by speedingcheetah

theirs no power or anything..no boot....gets hot when i try to charge it....pretty sure its toast....and it had a fully stock rom on it...but was rooted/unlocked and had a dark theme overlay..which isnt noticeable until phone boots and u start to use it..it has never displayed a message at boot about software....and i purchased it back when rooting and unlocking was legal.

anyway...spoke to VZW on phone...yea...they claim ship only...no in-store replacements....and refurb....what crooks...I pay for a new phone...and should i need warranty replacement...get a refurb...makes my blood boil!

I hear ya! But, in defense of the possibly indefensible, I've heard a number of geek commentators say that refurbs have a bad name needlessly - that when you buy a new phone, you're getting a phone that came off the line & was boxed up, no checks, no quality control, no nothing other than a brief visual inspection for gross damage. When you get a refurb on the other hand, you get a phone (or computer, TV set, etc...) that has been inspected top to bottom and function is verified throughout the system. In addition, refurb are, according to them, more often than not, just models that have been shipped & returned out of the box. I don't know whether to believe that or not. But it makes sense @ least.

In re rooting / ROMing - it is not now, nor has it ever been illegal. Nor likely will it ever be. But it always has and likely always will void your warranty. No one would be foolish enough to warranty a product that can have home brewed software on it that could possibly totally mess it up & then say "Well, you screwed it up, but here's another $700 handset for you to play with...."

Unlocking, i.e. taking your phone to another carrier was something you could do on your own if you knew how. But the Librarian of Congress recently reversed his earlier decision and said that it is now only @ the carrier option (while still under subsidized contract). For Verizon users it is a total red herring - we use CDMA and the freqs are different from Sprint's. Sprint is a MVNO provider for many of the smaller Co's in the USA, so it matters a little for them but not for Big Red. You can unlock the phone 10 ways from Sunday and there's no one to take it to for service other than Verizon. With Sprint, you can, with SOME models, take it to another MVNO (like Ting) but that's not an option with our phones...

Just got back from local store....yea...guy said its dead...ordered a replacement. Why they don't stock replacement phones, especially for their 2 most popular phones, S3 and iphone, in the store is beyond me...no..have to order from some warehouse somewhere...this is what I get for paying extra for insurance....crooks

Their was one woman in the store that had the same issue as me....she was furious about having to wait to have one shipped to her...entertaining visit to say the least.

Originally Posted by speedingcheetah

Just got back from local store....yea...guy said its dead...ordered a replacement. Why they don't stock replacement phones, especially for their 2 most popular phones, S3 and iphone, in the store is beyond me...no..have to order from some warehouse somewhere...this is what I get for paying extra for insurance....crooks

Their was one woman in the store that had the same issue as me....she was furious about having to wait to have one shipped to her...entertaining visit to say the least.

Man, I hate that for you. But @ least you got the chance for a side show while you were @ it.

Takes me back to my college days - my roommate & I were CONSTANTLY in trouble. We'd get called in to the Dean of Students (who probably still shudders @ the thought...) and I would go totally nuts! Rant & rave, tear my hair out, scream about how unfair it all was, etc... Just go crazy on the poor lady. Finally, in disgust, I'd leave in a huff, slamming the door on my way out. The whole nine yards! After I'd leave and the dust settled, my roommate would then offer to be a little more reasonable and it was gold from there...

You should have walked up to the guy after the "lady" ripped him a new one and asked if he really wanted another dose of that or could he, please, just pull a string or two...?

But that'd been dirty pool...

LMAO!

Thanks for the update!

Originally Posted by kenbrownstone

I found the answer bro....in a thread burried on xda. Had to set ruim/ nv to ruim and then put home / auto on auto then call*2767*3855#......Thanks so much for ur time today

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Awesome! Good for you man. I wonder how that was changed.