Help with rebooting tmo us

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Hello,
I am tyring to figure out if there is a better trouble shooting method that I can try or not.
I have a friend that does not want to really root her phone or not but trying to help.
Had a one s that was having problems randomly loosing signal and only coming back when screen is lit up but that was it.
Had the phone replaced for that and not being on current software.
The new phone she got no longer has signal issues but will randomly reboot on its own when not being used.
Seems to be mainly when away from home. At home been on and off wifi but only every rebooted once that way compared to over 5 times away from home and the phone is only a week old.
When we got the replacement we used carbon to back up the apps that were installed on the phone and restore those on the new phone as that was the only backup app that would do data without root.
Since it happened twice within the last two hours going to try and master reset it and not restore with that program and just manually install the apps she wants like swype and only the stuff really needed and leave off games and stuff.

But is there any other methods or things I can try to figure out what may be causing this?
Or anyone know any thing that commonly causes this phone to reboot?

Originally Posted by TheArtiszan

Hello,
I am tyring to figure out if there is a better trouble shooting method that I can try or not.
I have a friend that does not want to really root her phone or not but trying to help.
Had a one s that was having problems randomly loosing signal and only coming back when screen is lit up but that was it.
Had the phone replaced for that and not being on current software.
The new phone she got no longer has signal issues but will randomly reboot on its own when not being used.
Seems to be mainly when away from home. At home been on and off wifi but only every rebooted once that way compared to over 5 times away from home and the phone is only a week old.
When we got the replacement we used carbon to back up the apps that were installed on the phone and restore those on the new phone as that was the only backup app that would do data without root.
Since it happened twice within the last two hours going to try and master reset it and not restore with that program and just manually install the apps she wants like swype and only the stuff really needed and leave off games and stuff.

But is there any other methods or things I can try to figure out what may be causing this?
Or anyone know any thing that commonly causes this phone to reboot?

Ya if its still stock then use factory reset in the bootloader and if it still does it then it might be hardware issue.