Camera purple/blue/red tint problem

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stealth09

Senior Member

May 25, 2010

52

1

• Feb 25, 2014

• #1

Hello all,

This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.

 

brholt6

Senior Member

Oct 10, 2013

1,391

441

• Feb 25, 2014

• #2

stealth09 said:

Hello all,

This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.

Click to expand...

Click to collapse

The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.

Sent from my HTC6500LVW using Tapatalk

 

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stealth09

Senior Member

May 25, 2010

52

1

• Feb 25, 2014

• #3

brholt6 said:

The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.

Sent from my HTC6500LVW using Tapatalk

Click to expand...

Click to collapse

Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.

 

brholt6

Senior Member

Oct 10, 2013

1,391

441

• Feb 25, 2014

• #4

stealth09 said:

Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.

Click to expand...

Click to collapse

They should since it would be within the one year. I don't think selling a phone breaks the warranty. If you get on a chat with them they'll ask you for your info and worst case scenario is they tell you no.

Sent from my HTC6500LVW using Tapatalk

 

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spydersilk

Senior Member

Oct 6, 2010

260

54

• Feb 25, 2014

• #5

Yes, I bought mine off of Craigslist. They didn't even ask me if I was the original owner. It is under warranty and they fixed my camera issue without any problems. Took almost exactly 2 weeks to get the phone back from the day I sent it.

Sent from my HTC6500LVW using Tapatalk

 

zetsumeikuro

Senior Member

Jul 13, 2010

4,568

1,452

• Feb 26, 2014

• #6

HTC repair sucks!

 

Crawshayi

Senior Member

May 7, 2012

1,022

289

• Feb 26, 2014

• #7

zetsumeikuro said:

HTC repair sucks!

Click to expand...

Click to collapse

Go on...

 

zetsumeikuro

Senior Member

Jul 13, 2010

4,568

1,452

• Feb 26, 2014

• #8

Crawshayi said:

Go on...

Click to expand...

Click to collapse

I'll leave it at that for now. I raged at their chat for about 30 minutes before I got offered 2 more options.

 

Jrocker23

Senior Member

Mar 7, 2010

543

96

54

Staten Island, NY

• Feb 27, 2014

• #9

I had HTC repair my camera and not only did they expedite shipping (standard overnight) the camera looks great now when taking pics, The phone looks perfect just like I sent it in. Looks brand new. The actually changed the motherboard and put a new sticker with all the new info on it.

I called them, ask if they could do something more than standard ground and had a prepaid label in my email about an hour later. I brought the phone to fedex saturday morning, it shipped to htc by monday morning 9:30am and was showing in repair at 11am then an email around 5pm that it was done and setup for fedex pickup. Received it at 230pm today.

I think their service and repair was outstanding.

 

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Hitman23DB

Senior Member

Oct 26, 2011

68

21

Central Jersey

www.twitch.tv

• Jul 4, 2014

• #10

I've been waiting to send my M7 in for this camera issue but now that I've picked up the M8 I was thinking about just selling it as is. It's rooted unlocked with s off.

 

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omgyeti

Member

May 4, 2012

12

1

NW Florida

• Jul 27, 2014

• #11

So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.

From what I've read it seems to be hit or miss.

Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?

 

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im_high_tech

Senior Member

Apr 26, 2011

318

94

• Jul 27, 2014

• #12

omgyeti said:

So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.

From what I've read it seems to be hit or miss.

Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?

Click to expand...

Click to collapse

If you send it S-OFF, technically you are breaking the warranty. And that would REALLY suck for you, cause you would be without a phone for about 2 weeks and it would come back in the same condition, AND you wouldn't be able to fix it anymore afterwards. So you kinda gave birth to 3 birds with one womb.

I S-ON'ed mine when I sent it in, and luckily since this was within a week or 2 of 4.4.2 coming out, they only flashed 4.2.2 (I think. This was like 8 months ago. Whichever version is currently rootable). I would suspect that now, your phone would come with 4.4.2 + Sense 6.0, which is not rootable.

 

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omgyeti

Member

May 4, 2012

12

1

NW Florida

• Jul 29, 2014

• #13

I'm considering flashing a stock rom, then doing a faux h-boot that indicates s-on and removes the unlock/development red text from the startup image.

I just worry that they might have a flash stock rom/recovery step that they do regardless of what is on the phones that get which would lock me up with an unrooted phone once I got it back.