Phone freezing when making calls

itm · Jun 3, 2012

My wife has an S2 with stock ROM. It's unlocked, on a T-Mobile UK SIM. The phone is about 6 months old. There is a problem with the phone screen going blank and not responding to any button or screen presses when dialling a call. After 10-20 secs, sometimes longer, the phone starts responding again.
The problem has been around for a few months, but has got alot more frequent in the last few weeks.
The phone is running XWKI4, Kernel 2.6.35.7.
Does anyone know what might be causing this, and whether there is a fix?

atifsh · Jun 4, 2012

Save your data, do a full wipe, flash again using Odin.

noalkecodoc · Jun 4, 2012

You did UV?

This issue might be from how you UV. If you set the value to low, ur phone will not have enough power to run the tasks. So set value high on Set voltage tab might solve ur problem.

itm · Jun 4, 2012

Just to confirm - this phone is completely out-of-the-box. It's not rooted, ROM'd, underclocked/overclocked or anything. I want it to stay that way as it's my wife's phone. I was just wondering if anyone else had these problems with a vanilla S2, and whether it may need to go back for a warranty repair?

atifsh · Jun 4, 2012

Answer stays....
But you can try wiping using dial code first.
Save any pictures and videos on internal storage.

itm · Jun 4, 2012

Re-flash what using ODIN? I didn't flash this phone in the first place. I don't want to put a custom ROM on this phone.

atifsh · Jun 4, 2012

Who says custom ROM?

I try again, problem is you people ask but never do what told later...

Save you're picture/video
Using dialer dial *2767*3855#
It will wipe you're phone / factory reset.

If this don't help learn how to use Odin, get a stock ROM and flash using Odin.

itm · Jun 4, 2012

atifsh said:
Who says custom ROM?

Then which ROM should I flash? Also, if the ROM and kernel are the same as when it was purchased then why would re-flashing a ROM help?

atifsh · Jun 4, 2012

itm said:
Then which ROM should I flash? Also, if the ROM and kernel are the same as when it was purchased then why would re-flashing a ROM help?

Read post above

itm · Jun 4, 2012

atifsh said:
Read post above

So far you've suggested "flash again using Odin" and "try wiping using dial code first". It would really help if you could suggest something specific, and maybe leave out the cryptic comments?

atifsh · Jun 4, 2012

How specific you want?

I even write the code which will do wiping for you.

And than I said if that fails learn how to use Odin to flash stock ROM.

clifffhanger · Jun 5, 2012

Clear Cache and Data of Phone.apk in App Manager...

itm · Jun 5, 2012

clifffhanger said:
Clear Cache and Data of Phone.apk in App Manager...

Thanks for the suggestion. Sorry if I'm being dense, but I can't find and entry for the Phone apk in the app manager. There's "Phone Util" and "Dialer", but nothing else that looks like the phone app. Any ideas???

A331709 · Jun 5, 2012

Are you using an alternative dialler? I had similar issues when I was using go dialler and go launcher. Uninstalled it and things were back to normal (for the most part). Check that first.
Step 2 easy way out is to reflash. You won't lose warranty etc if you do it right. Loads of tutorials available and check out samfirmware for the firmware you need to install.

Hope this helps. Good luck!

Edit-have you also tried alternative diallers? Does the problem come up using them too?

Sent from my GT-I9100 using XDA

MagnumJoe · Jun 5, 2012

itm

, atifsh meant that you do a soft restart for your phone: no need to flash anything: just simple soft restart.

itm · Jun 5, 2012

A331709 said:
Are you using an alternative dialler? I had similar issues when I was using go dialler and go launcher. Uninstalled it and things were back to normal (for the most part). Check that first.
Step 2 easy way out is to reflash. You won't lose warranty etc if you do it right. Loads of tutorials available and check out samfirmware for the firmware you need to install.

Hope this helps. Good luck!

Edit-have you also tried alternative diallers? Does the problem come up using them too?

Sent from my GT-I9100 using XDA

She is using the stock dialer. She hasn't tried an alternative dialer, mainly because we couldn't work out a way to change the phone shortcut on the Touchwiz dock menu. This doesn't prevent us from installing an alternative dialer of course, but it the dock can't be reconfigured she will always be launching the stock dialer by mistake!

Can anyone explain how to change the default dialer, and recommend a good alternative for the S2?

We did also try rebooting the phone - several times - but the problem remains.

ctomgee · Jun 5, 2012

itm said:
She is using the stock dialer. She hasn't tried an alternative dialer, mainly because we couldn't work out a way to change the phone shortcut on the Touchwiz dock menu. This doesn't prevent us from installing an alternative dialer of course, but it the dock can't be reconfigured she will always be launching the stock dialer by mistake!

Can anyone explain how to change the default dialer, and recommend a good alternative for the S2?

We did also try rebooting the phone - several times - but the problem remains.

You can change out any of the shortcuts in the dock.

Open the app drawer, hit menu, edit, drag the icon you want to replace off the dock and into the app drawer, then drag the icon you want to be in the dock from the app drawer into the dock.

itm · Jun 5, 2012

ctomgee said:
You can change out any of the shortcuts in the dock.

Open the app drawer, hit menu, edit, drag the icon you want to replace off the dock and into the app drawer, then drag the icon you want to be in the dock from the app drawer into the dock.

When I hit Settings...Edit I just see images of the 5 launcher screens - it doesn't allow editing of the homescreen or dock
???

ctomgee · Jun 5, 2012

itm said:
When I hit Settings...Edit I just see images of the 5 launcher screens - it doesn't allow editing of the homescreen or dock
???

Read it again.

ctomgee said:
You can change out any of the shortcuts in the dock.

Open the app drawer, hit menu, edit, drag the icon you want to replace off the dock and into the app drawer, then drag the icon you want to be in the dock from the app drawer into the dock.

A331709 · Jun 6, 2012

Try Touchpal contacts / dialler. I really liked that one over go dialler or dw contacts. And then, as indicated replace in the dock.

But first you need to determine if the issue presents itself in other diallers as well.

Sent from my GT-I9100 using XDA

Phone freezing when making calls

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