This may happen if another user installed the program, and you don't have access to his folder. Do you have several users on your computer?
There are two user accounts on my computer - one for me (administrator) and one for my sister (normal user).
I've installed the program, of course, with my account and the folder is in my own personal folder.
BUT I have changed my user name once. I added my family name but my personal folder is still labeled with just my first name. Might this be a problem for the program?
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