Originally Posted by broderp
I have a Razr M with a broken screen. The damage is to the upper left hand corner. The phone actually worked for several days like this, then just stopped. I can not tell what mode it's in or anything at this point. When I plug it in to charge, the green LED lights for a few seconds then goes out. Not sure if this is normal, as this was my sons phone and I never used it. Of course my son doesn't know either. Go figure.
The phone was in an Otterbox (Defender Series) when it experianced a crushing force....
The issue is that I need to get his personal info and pictures off the phone before we send it back. (We had insurance).
So the question is:
How can I tell if the phone turned on. (We've pressed so many buttons etc...)
Is there a way to reset the phone to restart, so we can be sure it's on.
How can I access the files? (Is there a keystroke to power it up in USB mode?
The phone is the Razr M (XT907) from Verizon. I have down loaded and installed the motorola drivers on my PC, but no luck there. I'm no expert, but the damage seems really limited to the upper left hand corner, front and back side. I have watched several Youtube video's and don't believe anything super critial is located there, just the rear speaker on back and LED on front. The glass has broken (cracked) further down a bit, and I can see inside the phone just a little. The inner structure (plastic with the LED inside for thoise famliar with the insides) is mint.
ANY help would be appreciated. Thank you!
here's a shot in the dark:
there is an app called "Plan B" on the google play store. the app was designed for folks to install it on their device AFTER the phone went missing (this is assuming, of course, that the phone is turned on and is able to send/receive data). from this app, I think you can back up your contacts, pictures, etc. so, see if you can turn the phone on (you should see the green LED light up) by pressing and holding the power button for 3 seconds. then, via your PC, go to the google play store (sign into whose ever account was setup with google), and install Plan B (or lookout). I think google device manager may do the same thing, but that could require you to go into the phone and adjust the settings.
going forward, I would advise folks to use google as their ONLY source for contacts - that way, when they change phones, reset devices, flash, etc., all of that information will download automatically.
regarding pics/vids, I would suggest to make sure that folks set their camera to save to the external SD card - that way, all you need to do is pop out the sd card, and all of them will be saved there. or, you can upload them to picasa web album (google's online photo/video storage).
hope this helps, and good luck.
Primary Device: Motorola Razr M (XT907)
ROM: AOSP KitKat 4.4
Recovery: TWRP 126.96.36.199
Previous Device: Samsung Droid Charge (SCH i510)
ROM: Tweaked Lite 1.0
Kernel: Stock FP8