Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"
- Thread starter gibarian
- Start date
A fair point, which I can only share. I pleases me not, believe it. Yet, well... I just hope we're gonna get results real fast, and I will really enjoy editing my reviews then... with my beautiful HTC One S!
Truthfully this isn't in the right section and your endorsing people to troll on websites about the oneS truthfully I think this should be closed.
Not to mention all the bad publicity for xda that should follow from this. If you get one bad egg out of the dozen you throw the bad egg away and move on about your day obviously it affects less people then youd think since you only have like 5 supporters. Seems the issue is less common then you'd think huh.
At the end of the day your discouraging people from buying a great phone and that is wrong. If you didn't like your oneS when you first got it, you should have returned it that week...
Sent from my HTC One S using xda app-developers app
Not to mention all the bad publicity for xda that should follow from this. If you get one bad egg out of the dozen you throw the bad egg away and move on about your day obviously it affects less people then youd think since you only have like 5 supporters. Seems the issue is less common then you'd think huh.
At the end of the day your discouraging people from buying a great phone and that is wrong. If you didn't like your oneS when you first got it, you should have returned it that week...
Sent from my HTC One S using xda app-developers app
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Well, if no one supports this initiative, I guess there is nothing to worry about then, right? And if people do, then there must be a reason, so... Wait and see...
We discourage them from buying it because we have a serious issue which has not been fixed yet. Do you have this issue on your phone? I bet not... If you did, and you had tried everything to fix it to no avail, all the "reasonable" ways, what would be left for you to do? Sell it to somebody else while "forgetting" to mention the issue so you can get money for it?
The issue often takes time to get noticed. Weeks, months... depending on network coverage and other (yet unknown) factors... So the "give it back" technique doesn't always apply. Btw, most people having this issue still like the phone, it's just that they want the issue fixed...
Ok then...
Sent from my Transformer Prime TF201 using xda app-developers app
Dude, i think you got some missunderstanding of the problem with this phone. It is not the fact that we LIKE to use GSM or EDGE so much, it's because we HAVE to, 'couse there are many areas where there is just no G4 net. And this are the areas where some of the phones freak out. And if you happen to live or work in those areas, and nearly 3/4 of the day you are stuck in GSM/Edge, you'd be pretty pissed.
If you don't have those problems, good for you! If you'd had them and had to deal with HTC promissing things they don't keep, sending in your phone several times just to find out nothing has changed, you'd be really pissed.
This campain is not to just rant on the phone in general, just to make the problem heard. If you buy this phone for good money based on good reviews just to notice the HomeScreenm-Problem at home... That's not fair either.
Reviews are to show the good AND the bad, and if a phone has a bad side, it has to be put on the table, anything other just isn't truthfull. The reviews should contain the information that the problem isn't a very common one, but it has to be there. And then it's up to the customers and HTC to decide how to deal with it.
This is f**king retarded. Want to bring the rating down to the minimum of an otherwise great phone, while SPAMMING, just because a small portion of users have this issue?
LOL.
REMEMBER: TOGETHER WE ARE MORONS.
We had far greater issues with the MAO failures and that was addressed by HTC without the need for such an idiotic 'movement'. This on the other hand is likely a software issue so keep your dicks in your pants and wait until the JB release is out.
LOL.
REMEMBER: TOGETHER WE ARE MORONS.
We had far greater issues with the MAO failures and that was addressed by HTC without the need for such an idiotic 'movement'. This on the other hand is likely a software issue so keep your dicks in your pants and wait until the JB release is out.
Dude, why the swearing and insultig? Are you unable to deal with things that concern you in a normal, civilized way? In that case, STFU!
Anyhow, the MAO issue was addressed by HTC very quickly and without any problems, while our problem resides since several month without HTC officially moving any muscle. This is just a way to make HTC respond to our concern, even(or because) we are little in number. Just because the issue isn't as widespread as the MAO doesn't make it better for those affected. We, like anyone else, payed big buck for this phone, and it has an issue HTC isn't accepting officialy, well, just because it's cheaper for them just to sit it out. This seems to be a common move of companies these days, 'couse the stupid user buys everything they advertise. Well, aside those issues it is a great phone, and THAT is the reason i haven't returned it yet for money.
In my believe, companies are bond to deliver a failure-free produkt for a premium price, and if it has an issue, which can of course happen, they should fix it, and not sit it out until everyone shuts up just to maximise the profit.
And stop the insulting, damn, what happend to the discussion culture nowadays??
Exactly! Let's keep it civil people. You are welcome to share your opinions, even if you disagree: That is your right, and we listen to your objections. We just hope you do the same and have some understanding. Obviously, it would be easier to feel for us if you went through the same thing...
Be happy, enjoy your phone and just wish for us to be able to do the same very soon and all this will go away.
Thank you!
Discussion culture went out the window when you guys presumed it was civil to go around spamming websites to drop the rating of a good phone. The very foundation of this thread is pretty uncivilised, why should anyone respond in a civil manner?
Reducing the rating isn't even going to help your cause. I went through three different HTC One S phones until I got one without MAO issues. One of them did have the home button issue, but I experienced it about two or three times in three weeks.
Concentrate your efforts on contacting HTC directly. Especially people in high ranking positions. The guys on the HTC Desire S forum did this when the official ICS update kept getting delayed, and they got their point across. And like I already said, since this is likely a software issue, there's a high chance the JB update will fix it.
I am in good contact with HTC. I have had some statements telling me either indirectly or even directly that HTC doesn't care because they think its not enough phones that are affected.
Every promise and every friendly word from them is a SWEET SUGAR CANDY BLUNT LIE INTO OUR FACES.
if we now resort to SCREAMING i could do so as well.
It doesn't make anyone look any smarter though and i assume that you, djsubtronic, probably had been drunk last night while typing that. I cannot explain it any other. You had been pretty reasonable before on the other thread.
And since we all are entitled to have hour opinions you are very welcome to have yours too and express it but you really don't need to scream, mate.
All we do is getting people who are actually having an affected phone to speak up.
We do NOT want anyone else (with good samples or no samples at all) to join in.
We have a right to express our frustrations and because it is so many and because it is near certain that it is even more which have not been seen yet it will eventually correct the picture that is now dominated by false positives mainly.
Have you ever heard about professional review-writers that push products on various platforms? Have you heard about the war between the mobile phone producers that is partly fought with this method? Do you really think the positive reviews on the big platforms are all from customers?
There is a good deal of purposely placed good reviews all over the net that do trigger other sheep like morons (the true believers, right) to chime in and praise and sing hallelujah before they even had the phone for a day.
This is, although it might have sounded different to you, djsubtronic, not about destroying anything. In Fact, it won't because it's not enough people for that to happen (just a dream, right). It is solely meant to correct the very wrong picture that fools people into buying something that is really flawed. And i repeat: it is not just those 430 people on the sheet. Wherever you go reading about the issues of the HOS, you find hints that there is sh1tloads of people having no idea whats happening to them. Those who left positive reviews are amongst them too mate. Because they usually cant tell one issue from the other.
You ever heard the Term "Raise Awareness"?
Everyone else thinking we are morons:
Please stop before posting and re-think! This has absolutely nothing to do with being idiots. We try to reach out and get those that are affected to please speak up now. We have been very, very quiet for 6 month. That is really enough.
Every promise and every friendly word from them is a SWEET SUGAR CANDY BLUNT LIE INTO OUR FACES.
if we now resort to SCREAMING i could do so as well.
It doesn't make anyone look any smarter though and i assume that you, djsubtronic, probably had been drunk last night while typing that. I cannot explain it any other. You had been pretty reasonable before on the other thread.
And since we all are entitled to have hour opinions you are very welcome to have yours too and express it but you really don't need to scream, mate.
All we do is getting people who are actually having an affected phone to speak up.
We do NOT want anyone else (with good samples or no samples at all) to join in.
We have a right to express our frustrations and because it is so many and because it is near certain that it is even more which have not been seen yet it will eventually correct the picture that is now dominated by false positives mainly.
Have you ever heard about professional review-writers that push products on various platforms? Have you heard about the war between the mobile phone producers that is partly fought with this method? Do you really think the positive reviews on the big platforms are all from customers?
There is a good deal of purposely placed good reviews all over the net that do trigger other sheep like morons (the true believers, right) to chime in and praise and sing hallelujah before they even had the phone for a day.
This is, although it might have sounded different to you, djsubtronic, not about destroying anything. In Fact, it won't because it's not enough people for that to happen (just a dream, right). It is solely meant to correct the very wrong picture that fools people into buying something that is really flawed. And i repeat: it is not just those 430 people on the sheet. Wherever you go reading about the issues of the HOS, you find hints that there is sh1tloads of people having no idea whats happening to them. Those who left positive reviews are amongst them too mate. Because they usually cant tell one issue from the other.
You ever heard the Term "Raise Awareness"?
Everyone else thinking we are morons:
Please stop before posting and re-think! This has absolutely nothing to do with being idiots. We try to reach out and get those that are affected to please speak up now. We have been very, very quiet for 6 month. That is really enough.
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Sneaky keep up the good work mate, you're doing a great job.
As for the suggestion to take it to a higher level at HTC, I have been promised an urgent callback from their escalation team for over a week now, and I've been communicating with them patiently to no avail for two months. They just don't care. I have the MAO and homescreen problems.
Sent from my HTC One S using xda app-developers app
As for the suggestion to take it to a higher level at HTC, I have been promised an urgent callback from their escalation team for over a week now, and I've been communicating with them patiently to no avail for two months. They just don't care. I have the MAO and homescreen problems.
Sent from my HTC One S using xda app-developers app
I've had the escalation team call back 3 month ago. It happened right after i dumped a negative rating on their support who did nothing for me and hardly spoke my language.
The "Escalation Team" is nothing more than a sedating pill for those opening their mouth, combined with a few questions designed to find out how to shut up those before they can speak up next time.
This is a really stupid plan. All they will do is drop support for this phone and stick everyone with a dead phone with no updates. If no one buys it why update it. Right before the supposed release of jellybean too what a shame. I know what it is like to own an unsupported phone after being promised upgrades.
They won't. Trust me. And if they do, feel free to blame it on us. That's just fear. Two people running two threads on xda won't make HTC change their course. That's just absurd. Sorry.
They might wake up though.
Feel the Viper!
They might wake up though.
Feel the Viper!
Let me get this straight: you want us to stop because you're afraid they might not bring an update to your (I assume) perfectly functioning phone if we keep on going, so we should just keep quiet and live with our bugged devices so you can get your update. Right?
Thanks for your support man, really... Bravo!
ps: Furthermore, Sneaky is right, they won't change their schedule because our action. Hopefully they'll implement a fix in the update though (if software can fix it).
I am amazed by people's empathy...
I've been checking on the websites I left posts and made a quite interesting (if not surprising) discovery, lol!
On every sales (not review) website I checked except for Amazon, my review did not get published... I could only find 4 or 5 star reviews as far as I could tell, with titles like "Great", "Fantastic", "Best ever" etc etc... My guess: content didn't pass censorship or reviews under X stars simply won't go public.
Review websites would publish instantly though.
I guess this tells a lot about how much you can rely on reviews on sales websites (except Amazon, thumbs up!)
Now, some websites would say that there can be a 72-hour delay before publishing the reviews. We'll see, there's still some (not much) time left.
A nice survey opportunity
On every sales (not review) website I checked except for Amazon, my review did not get published... I could only find 4 or 5 star reviews as far as I could tell, with titles like "Great", "Fantastic", "Best ever" etc etc... My guess: content didn't pass censorship or reviews under X stars simply won't go public.
Review websites would publish instantly though.
I guess this tells a lot about how much you can rely on reviews on sales websites (except Amazon, thumbs up!)
Now, some websites would say that there can be a 72-hour delay before publishing the reviews. We'll see, there's still some (not much) time left.
A nice survey opportunity
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now that's interesting.
Let's wait until the timeframe passes.
Unfortunately i haven't gotten around doing more reviews and ratings yet. Have updated my OP though people. Check it out. Numbers are rapidly climbing. We had more than a hundred reports coming in the past 2 weeks, which is a lot more than before.
Let's wait until the timeframe passes.
Unfortunately i haven't gotten around doing more reviews and ratings yet. Have updated my OP though people. Check it out. Numbers are rapidly climbing. We had more than a hundred reports coming in the past 2 weeks, which is a lot more than before.
Like I mentioned in the threat " [17.09.2012] Touch (Home) Button Issue HTC One S " I had some nice conversations with the HTC Benedelux Helpdesk. I can't blame those people because its not their fault but still its annoying.
--- Here follows the post ---
Well once again after several mails with the Benedelux HTC Tech team I received the following info ( and i'm not that glad about it ) :
My question :
- Dear, concerning my homebutton issue in my previous mails, do you allready have a date when the next update will come out if this is a software issue. Or if its a Hardware issue could you keep me informed.
The reply :
- A mail I allready received that the software team was looking in to it and they would inform their customers through Facebook and stuff.
I replied with the answer that they allready gave me that info for the 10th time and that I wasn't happy anymore with that answer.
Last reply I got was this :
- Dear sir,
The reason why we give you the same answer again is because this is still the same. Its not yet officialy known when an update will be published. I'm really sorry and I can understand that this is very frustrating. Problem is that I can't put any presure on the Dev team itself so the only thing we can tell you is to wait. I'm really sorry
Kind regards
So that date on the German site I don't know if its a leaked or incorrect but thats the info I received.
( Btw sorry if there are some spelling errors in my text )
--- Here follows the post ---
Well once again after several mails with the Benedelux HTC Tech team I received the following info ( and i'm not that glad about it ) :
My question :
- Dear, concerning my homebutton issue in my previous mails, do you allready have a date when the next update will come out if this is a software issue. Or if its a Hardware issue could you keep me informed.
The reply :
- A mail I allready received that the software team was looking in to it and they would inform their customers through Facebook and stuff.
I replied with the answer that they allready gave me that info for the 10th time and that I wasn't happy anymore with that answer.
Last reply I got was this :
- Dear sir,
The reason why we give you the same answer again is because this is still the same. Its not yet officialy known when an update will be published. I'm really sorry and I can understand that this is very frustrating. Problem is that I can't put any presure on the Dev team itself so the only thing we can tell you is to wait. I'm really sorry
Kind regards
So that date on the German site I don't know if its a leaked or incorrect but thats the info I received.
( Btw sorry if there are some spelling errors in my text )
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6Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"
Hi all,
If you ended up on this thread, it probably means that like many others, including me, you have experienced the so-called "Home button issue" on your HTC One S. To sum it up very briefly, it happens mostly when you're on EDGE and the signal is weak: what then happens is that all the sudden, your phone simulates rapid presses of the Home Button, leading to your display switching constantly between the main Home screen and the "helicopter view" showing the 7 home screens. When it happens, the buttons become useless, and you cannot use your phone anymore. Needless to say it is a really annoying matter...
As you may know, there are many threads that report the issue in many different countries, which leads to believe that hundreds if not thousands of users are having the same issue... XDA has a very complete thread on the matter, which focuses on grouping people reports, hypothetical fixes, leads, ideas, comments etc. I strongly suggest you check it out if you haven't done so yet after you're done reading this post. Here's the link:
You will also find a link to a spreadsheet in this thread where you can write yourself in and describe your issue and its circumstances, thus helping people working on the issue to figure out a solution. Big thanks to SneakyGhost and ZoesDad for all the work! Remember to write your details in the sheet when you're through this post if you haven't done so yet. Here's the link:
Now, if you followed up on this issue, you will soon notice that many users have reported the problem to HTC, starting some months ago. The results were nowhere near satisfying:
- No reply at all to their complaints;
- Automatic emails from customer support telling people to restart or factory reset their phones, even though they had explained that they had already tried this in their mails;
- Requests to send their phones in for repair. After weeks, customers would get their phones returned, with the exact same issue still present;
- Emails from HTC stating that they were (finally) aware of the issue and that a patch would be released in the coming days/weeks. That was months ago, nothing has happened as of yet...
Bottom line: Nothing happened, the matter is still not solved, and we are all still stuck with devices that can stop working at any given time if the signal starts going down. Inacceptable. Time to act!
Operation Rolling Thunder
Apparently, HTC needs a little "motivation" so solve this issue, so here is my suggestion (I discussed the idea with some people on SneakyGhost's thread, link to exact page here):
In order to make ourselves heard, we need to join in a combined effort to attract attention of HTC through the media. I therefore started posting negative reviews of the HTC One S on numerous websites that review or sell the product. On each of them, I left a comment reporting this issue and advising people not to buy the phone until the matter was resolved.
...And here is where I need your help: I ask you to take a little time off and start doing the same. I will try to make it as easy and fast for you as possible.
The goal is to "spam" review and sales websites with so many negative reviews that the phone's average note will sink to the bottom. Thus, when people will check out the phone, they will see a quite good editor's note, but a very low users note. They will most probably then read users reviews and find out about the issue, which will lead them to delay their purchase or switch to another model or brand... They will talk/comment about it, and so on.
If enough people in various countries participate to the action, we will make quite some noise, and I am convinced that HTC will hear about it. Actually, my plan is to let them know asap that such an action is ongoing. I want them to be aware of this, and I believe we should regularly "invite" them to read our reviews on famous websites, and let them know that we will not stop until the patch is released. No promise of future upcoming patches will stop this action. The only way for them to stop us from spamming websites with unhappy comments will be the release of a patch that adresses the issue. Only then will we stop our action and edit our reviews/comments.
Operation Rolling Thunder: Phases
Phase One:
- Leave posts/reviews/comments on famous review and/or sales websites
- Send updates regularly to HTC about progress. If no patch after 1-2 weeks, proceed to phase two.
Phase Two:
- Send emails to the carriers/tech supports of respective countries
- Send regular updates to HTC about progress. If no patch after 1-2 weeks, proceed to phase three.
Phase Three:
- Send emails to the media: bloggers, press...
- Send regular updates to HTC about progress. If no patch by then... Improvise.
Now, I have already started with phase one on my own, and if you want things to change, I hereby invite you to join me in my effort to "motivate" our friends at HTC.
Remember to check out the two next posts. I wrote them to provide you with useful tools and advice, so that you can easily contribute to the action:
- Review templates in different languages
- Direct links to the product pages on famous websites for posting
- Some advice (my two cents)
Report your contributions:
After posting your reviews, don't forget to post your contribution through this form!
It will help us keep track of progress and maintain pressure on HTC!
You can check out the results at any given time in this spreadsheet!
(Many thanks to SneakyGhost for his advice and the idea of the sheet :good
Please keep this thread tidy:
Thank you for not postings rants, complaints or non-constructive comments on this thread. It is important, especially if we relay a link to this thread to the media/press at a later stage, that it remains factual. Posts are reserved for the following:
- Your reports on where you posted reviews, in order to show involvement
- Your suggestions on new links to websites to post reviews on
- Constructive remarks.
Remember that this post is dedicated to the Home screen issue ONLY!
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thank you in advance for your effort, may this campaign be successful... for all our sakes :highfive:2Like I mentioned in the threat " [17.09.2012] Touch (Home) Button Issue HTC One S " I had some nice conversations with the HTC Benedelux Helpdesk. I can't blame those people because its not their fault but still its annoying.
--- Here follows the post ---
Well once again after several mails with the Benedelux HTC Tech team I received the following info ( and i'm not that glad about it ) :
My question :
- Dear, concerning my homebutton issue in my previous mails, do you allready have a date when the next update will come out if this is a software issue. Or if its a Hardware issue could you keep me informed.
The reply :
- A mail I allready received that the software team was looking in to it and they would inform their customers through Facebook and stuff.
I replied with the answer that they allready gave me that info for the 10th time and that I wasn't happy anymore with that answer.
Last reply I got was this :
- Dear sir,
The reason why we give you the same answer again is because this is still the same. Its not yet officialy known when an update will be published. I'm really sorry and I can understand that this is very frustrating. Problem is that I can't put any presure on the Dev team itself so the only thing we can tell you is to wait. I'm really sorry
Kind regards
So that date on the German site I don't know if its a leaked or incorrect but thats the info I received.
( Btw sorry if there are some spelling errors in my text )2Sneaky keep up the good work mate, you're doing a great job.
As for the suggestion to take it to a higher level at HTC, I have been promised an urgent callback from their escalation team for over a week now, and I've been communicating with them patiently to no avail for two months. They just don't care. I have the MAO and homescreen problems.
Sent from my HTC One S using xda app-developers app2
Hi Sneaky,
I apologize for my long "leave of absence", but I have unfortunately been completely out for the past few weeks, due to some health issues. To make matters worse, my work has been stacking up so I now have to catch up big time. And, of course, we now get many demands (which is good business-wise, and yet exhausting) which means that I'm extremely busy right now...
Regarding this little campaign of ours, I was hoping that people would deliver the message on other forums to gather more "voices". Some people did, and that's great, but when I look at the spreadsheet, I feel that scores could be better. I wonder if people just don't know about this action, or if they indeed do know about it but just, for whatever reason, don't join in (or fill out the spreadsheet)...
Anyway, our action has not gone unnoticed as we get echoes here or on other forums, and that's a great thing.
I agree that waiting any longer to get more adherents will probably not be as fruitful as expected, especially since I will not be able to post around a lot in the coming weeks. Of course, if other people who are just as annoyed by this issue as we are were to take over, that would be nice... But I guess those who are willing to help already did so, and the others are mostly just bystanders...
That being said, I fully agree to your plan to move on and take it to the media now. Maybe people can start posting drafts of the letter that will be sent by all in the coming days...
It needs to be a common action I think, again to show this to be a common action. I am curious to see how many people will actually post drafts
I myself will try to work on it this weekend, but I do not promise anything. Anyway, I also want others to join in and express themselves here. This is to be a team effort.
ps: as I will be very busy in the coming weeks, your offer to help out (and you already did so a lot) is very much appreciated. I'll do my best to keep up, but I might be less active now. Again, sorry about that. And no, I'm not letting you out there to dry 2I am in good contact with HTC. I have had some statements telling me either indirectly or even directly that HTC doesn't care because they think its not enough phones that are affected.
Every promise and every friendly word from them is a SWEET SUGAR CANDY BLUNT LIE INTO OUR FACES.
if we now resort to SCREAMING i could do so as well.
It doesn't make anyone look any smarter though and i assume that you, djsubtronic, probably had been drunk last night while typing that. I cannot explain it any other. You had been pretty reasonable before on the other thread.
And since we all are entitled to have hour opinions you are very welcome to have yours too and express it but you really don't need to scream, mate.
All we do is getting people who are actually having an affected phone to speak up.
We do NOT want anyone else (with good samples or no samples at all) to join in.
We have a right to express our frustrations and because it is so many and because it is near certain that it is even more which have not been seen yet it will eventually correct the picture that is now dominated by false positives mainly.
Have you ever heard about professional review-writers that push products on various platforms? Have you heard about the war between the mobile phone producers that is partly fought with this method? Do you really think the positive reviews on the big platforms are all from customers?
There is a good deal of purposely placed good reviews all over the net that do trigger other sheep like morons (the true believers, right) to chime in and praise and sing hallelujah before they even had the phone for a day.
This is, although it might have sounded different to you, djsubtronic, not about destroying anything. In Fact, it won't because it's not enough people for that to happen (just a dream, right). It is solely meant to correct the very wrong picture that fools people into buying something that is really flawed. And i repeat: it is not just those 430 people on the sheet. Wherever you go reading about the issues of the HOS, you find hints that there is sh1tloads of people having no idea whats happening to them. Those who left positive reviews are amongst them too mate. Because they usually cant tell one issue from the other.
You ever heard the Term "Raise Awareness"?
Everyone else thinking we are morons:
Please stop before posting and re-think! This has absolutely nothing to do with being idiots. We try to reach out and get those that are affected to please speak up now. We have been very, very quiet for 6 month. That is really enough.
