Originally Posted by arrrghhh
I ran into this as well, one of the replacement units was DOA. I rose a bit of a stink, and they sent me a brand new device
I believe that is easier being in the US.
At the time I had to deal with an US company, with an Italian office that decided about RMA, then the phone has to be sent to Czech republic for repairs/replacement, while the Palm call center was located in Ireland.
And was 2003, the US mobile phone market was still in the stone age era.
So I rose a bit too, they sent me a free 128MB SD card, and was a great success, given the scenario....