[Q] Google camera update - Can't connect to camera

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zarvay

Member
May 11, 2014
6
0
My phone updated the Camera app yesterday and right after the back camera stopped working. The front camera works, but as soon as I try to switch to the back camera it gives me the Can't connect to camera message. I tried rolling back the update and trying again, and it still wont work. Any tips?
 

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zarvay

Member
May 11, 2014
6
0
Same problem...it doesn't even give me a back camera option.
 

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danarama

Senior Member
Aug 22, 2010
31,277
18,811
Oxenhope, West Yorkshire, UK
This is what usually happens when the camera module goes faulty.

This is what I'd do (in order)

1) factory reset
2) flash factory images
3) RMA

If you're not comfortable with 2, don't do it. Skip to 3

Sent from my Nexus 5 using Tapatalk
 

zarvay

Member
May 11, 2014
6
0
olderki lodges

Same thing.
Tried installing cyanogenmog. Nothing changes. Could the problem be with the physical connection?
 

zarvay

Member
May 11, 2014
6
0
Steps 1 and 2 didn't work.
I don't know how to execute step 3, since I live in Croatia (bought the phone from the Google Play Store in California) and there is no support here.
Any other tips?
 

danarama

Senior Member
Aug 22, 2010
31,277
18,811
Oxenhope, West Yorkshire, UK
Steps 1 and 2 didn't work.
I don't know how to execute step 3, since I live in Croatia (bought the phone from the Google Play Store in California) and there is no support here.
Any other tips?

Are you sure you did step 2? Because your mentioned Cyanogen after I gave the 3 steps, which isn't a factory image.

If you've flashed the factory images as per this location:

https://developers.google.com/android/nexus/images

And you still have the issue, it needs to be repaired. I can't tell you how that is done in Croatia

Sent from my Nexus 5 using Tapatalk
 
G

GuestK0087

Guest
Steps 1 and 2 didn't work.
I don't know how to execute step 3, since I live in Croatia (bought the phone from the Google Play Store in California) and there is no support here.
Any other tips?

Uninstall the update and see if the problem persists.

Sent from my Nexus 5 using XDA Premium 4 mobile app
 

zarvay

Member
May 11, 2014
6
0
That is the location I downloaded the stock image rom and ran the process. Looks like I'll have to figure out how to get it to Goolge.

Thanks so much for the help!

Sent from my Nexus 5 using Tapatalk
 

ToZoX

Senior Member
Dec 30, 2012
61
2
I have the same problem, but it works when i restart the phone.. also I have the camera-app-battary-drain-bug
 

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