[Q] Phone fall caused null IMEI, and other problems
My girlfriend got angry with me and had my phone in her hands. Result: Flying S4 crashes with wall and turns off.
When i turned it on, i noticed it won't connect to the network, and that it has some kind of "micro-freezes" (every 5 seconds, it will freeze for 0.3 seconds).
I brought it to my telephone company service center (as the phone hasn't any fall sign, nor is it damaged). When they first take it, in front of me, they type *#06*, and notice the IMEI says "null". Then they tell me that this is a sign that i tried to root or modify the phone, so the warranty won't cover any fix. They still keep the phone to analyze it.
Some hours after that, i receive an email saying that the phone is ready to pickup. When i go, they repeat that as the IMEI is null they cannot do anything. They also factory-reseted the phone as they always do when analyzing them. (i'm sure they didn't open the phone to check if something was broken, as they take more time when doing this)
So i have two questions:
Has the "micro-freezes" problem have anything to do with the IMEI being null? or is it a problem with broken motherboard? (also the phone will heat a lot when charging, more than normal)
Is there any way to recover the IMEI?
Thanks a lot for your help.