[Q] Audio issues- background noise

HiddenSanctum · Apr 21, 2013

Aziki said:
I received my second HTC One (Black) on the 19th of April and unfortunately it has exactly the same problem as the first, it is from a much more recent batch as well (April).

I get a loud hissing sound while watching youtube videos and playing games, while watching the new superman trailer on youtube you can hear the hissing from across the room which ruins the phone for me.

I never actually got to test call quality on my first HTC One since I hadn't been sent my new sim card but I have tested it on my current One and I get hissing when ever someone talks / there is noise.

I notice their are a few people saying audio is perfect and they can't hear any hissing a tall but they seem to be in the minority. Unfortunately my current HTC One has multiple dead pixels and along with the audio problems I think I'm about ready to give up which is a shame because this is an amazing phone.

-Aziki

I just tested that Superman Trailer with my HTC One and compared it to my Samsung Galaxy Nexus.

I do hear the hissing but only when Beats is turned on. When I turn Beats off it sound exactly the same my Galaxy Nexus.
Also with Beats turned on, play my own audio files there is no hissing.

This leads me to two theories. One, its a software issue. Two, the issue is not the phone but the audio quality of the file itself. From what I've heard Beats seems to amplify everything in the sound itself, thus possibly amplifying the noise that was there already but we couldn't hear it.

Can anyone confirm this with me with the Superman trailer?

Aziki · Apr 21, 2013

HiddenSanctum said:
I just tested that Superman Trailer with my HTC One and compared it to my Samsung Galaxy Nexus.

I do hear the hissing but only when Beats is turned on. When I turn Beats off it sound exactly the same my Galaxy Nexus.
Also with Beats turned on, play my own audio files there is no hissing.

This leads me to two theories. One, its a software issue. Two, the issue is not the phone but the audio quality of the file itself. From what I've heard Beats seems to amplify everything in the sound itself, thus possibly amplifying the noise that was there already but we couldn't hear it.

Can anyone confirm this with me with the Superman trailer?

I tested the Superman trailer on a GS3 just to see if it was a problem with the actual file and I couldn't really hear the hissing a tall.

I could understand getting the hissing if you put your ear right to the speaker but I can hear it with the phone across the room in certain situations. I must admit Beats audio does make it worse but as far as I'm aware HTC haven't actually acknowledged the problem so who knows whether it's a software problem they will fix in an update or if it is a hardware problem that can't be fixed without hardware a revision.

-Aziki

HiddenSanctum · Apr 21, 2013

Aziki said:
I tested the Superman trailer on a GS3 just to see if it was a problem with the actual file and I couldn't really hear the hissing a tall.

I could understand getting the hissing if you put your ear right to the speaker but I can hear it with the phone across the room in certain situations. I must admit Beats audio does make it worse but as far as I'm aware HTC haven't actually acknowledged the problem so who knows whether it's a software problem they will fix in an update or if it is a hardware problem that can't be fixed without hardware a revision.

-Aziki

Do you hear it even if Beats is off on your HTC One though?

Aziki · Apr 21, 2013

HiddenSanctum said:
Do you hear it even if Beats is off on your HTC One though?

I can still hear it with Beats turned off but it's definitely not as noticeable. Once the trailer gets to a point with more background noise it's even less noticeable still but is still there in the background.

I would probably live with it if I knew for certain they would fix it with a software update in the future but unfortunately even when someone spoke to a manager at HTC they seemed to indicate there was no known software problems. Once I notice something it's really hard for me to ignore it and I know it will bug the hell out of my in the future.

-Aziki

HiddenSanctum · Apr 21, 2013

Aziki said:
I can still hear it with Beats turned off but it's definitely not as noticeable. Once the trailer gets to a point with more background noise it's even less noticeable still but is still there in the background.

I would probably live with it if I knew for certain they would fix it with a software update in the future but unfortunately even when someone spoke to a manager at HTC they seemed to indicate there was no known software problems. Once I notice something it's really hard for me to ignore it and I know it will bug the hell out of my in the future.

-Aziki

I hear you on that one, bit OCD myself. I don't seem to hear it with beats off though. It sounds the same as my galaxy nexus. Fairly certain its a software issue but only time will tell on this one. Phone is definitely one of the best I've owned though. Since you have to swap it for dead pixels maybe try again? Good luck!

Aziki · Apr 21, 2013

HiddenSanctum said:
I hear you on that one, bit OCD myself. I don't seem to hear it with beats off though. It sounds the same as my galaxy nexus. Fairly certain its a software issue but only time will tell on this one. Phone is definitely one of the best I've owned though. Since you have to swap it for dead pixels maybe try again? Good luck!

I just watched the trailer on my Galaxy S and if you put your ear right next to the speaker there is a slight hiss in the background but when using the phone normally you can't hear it so I'm guessing it is something to do with the volume / Beats on the One and the front facing speakers. I'm not entirely sure if they would be able to fix it with a software update or not but I'm guessing they could make it less noticeable.

If it was only a minor hissing I could probably get used to it but it can be quite distracting sometimes and unfortunately when watching youtube videos there is cracks / pops in the audio which don't actually seem to be part of the video as it isn't present on other phones, I'm guessing this will be fixed by an update though.

This problem also affects phone calls for me as well, every time the person on the other end talks you get a hiss in the background which is quite annoying. All in all the phone is great and would be a huge upgrade from my Galaxy S but I'm not really sure if I want to wait around for the problems to be fixed when the Galaxy S4 is out soon :/.

-Aziki

HiddenSanctum · Apr 21, 2013

Aziki said:
I just watched the trailer on my Galaxy S and if you put your ear right next to the speaker there is a slight hiss in the background but when using the phone normally you can't hear it so I'm guessing it is something to do with the volume / Beats on the One and the front facing speakers. I'm not entirely sure if they would be able to fix it with a software update or not but I'm guessing they could make it less noticeable.

If it was only a minor hissing I could probably get used to it but it can be quite distracting sometimes and unfortunately when watching youtube videos there is cracks / pops in the audio which don't actually seem to be part of the video as it isn't present on other phones, I'm guessing this will be fixed by an update though.

This problem also affects phone calls for me as well, every time the person on the other end talks you get a hiss in the background which is quite annoying. All in all the phone is great and would be a huge upgrade from my Galaxy S but I'm not really sure if I want to wait around for the problems to be fixed when the Galaxy S4 is out soon :/.

-Aziki

I see, I was testing through headphones actually. Will need to test the speakers in the morning. Personally I was not impressed and quite disappointed by the S4 when I heard the conference. Seemed more of a S3+. Just my 2 cents.

Sent from my HTC One using Tapatalk 2

Aziki · Apr 21, 2013

HiddenSanctum said:
I see, I was testing through headphones actually. Will need to test the speakers in the morning. Personally I was not impressed and quite disappointed by the S4 when I heard the conference. Seemed more of a S3+. Just my 2 cents.

Sent from my HTC One using Tapatalk 2

It is present when using both the headphones / speakers but it's definitely more noticeable when using the speakers (at least to me).

I agree that the S4 isn't really that impressive, well at least when it comes to design, the HTC One blows it out the water but unfortunately it's not all about design and I know the sound problem will annoy me more and more and I will regret keeping the phone eventually.

-Aziki

ste1164 · Apr 21, 2013

It's a software problem and HTC are aware of it, the power transference to the amp may be too high. HTC Taiwan is looking into it.

Aziki · Apr 21, 2013

ste1164 said:
It's a software problem and HTC are aware of it, the power transference to the amp may be too high. HTC Taiwan is looking into it.

Hi,

Was just wondering where you heard this from as in the past HTC haven't acknowledged any problems with the software. (Previously in this thread someone posted they had spoken to a manager at HTC about it).

If this is definitely true and it's going to be fixed in the near future I would definitely consider keeping my HTC One (well, getting it replaced since it has multiple dead pixels ;p).

-Aziki

Fensy · Apr 21, 2013

ste1164 said:
It's a software problem and HTC are aware of it, the power transference to the amp may be too high. HTC Taiwan is looking into it.

I would also like to know where you heard this from as I am just about to send my phone back. If there is a chance that my replacement will also have this issue and if it is indeed a software problem that HTC are working on fixing then I may just hang on to it.

ste1164 · Apr 21, 2013

I was in contact with HTC as my device had that & popping issues.

Aziki · Apr 21, 2013

ste1164 said:
I was in contact with HTC as my device had that & popping issues.

Good to know that they have actually acknowledged the problem and will hopefully fix it. I will probably ring them tomorrow just to confirm as I don't want to be stuck with the device if they aren't going to fix it a tall / anytime soon.

-Aziki

mr_sock · Apr 21, 2013

I think initially it was beats audio and noise cancelling technology. It is puzzling that some people can hear it and others cannot.
It seems their more recent batch has bit more issues than older...

Fensy · Apr 22, 2013

ste1164 said:
I was in contact with HTC as my device had that & popping issues.

Thanks, in that case I think i will hold on to it for now and see what the next software update brings.

indup · Apr 23, 2013

since yesterday my phone has developed a just about audible popping sound whenever i touch the screen. its a very feint pop sound that happens about 2 seconds after touching the screen. i dont have it when playing audio just on scren selections. if i turn system sounds off in settings i dont have it.
is this likely to be a software or hardwear issue? if hardwear then an handset exchange maybe called for.

slind · Apr 23, 2013

indup said:
since yesterday my phone has developed a just about audible popping sound whenever i touch the screen. its a very feint pop sound that happens about 2 seconds after touching the screen. i dont have it when playing audio just on scren selections. if i turn system sounds off in settings i dont have it.
is this likely to be a software or hardwear issue? if hardwear then an handset exchange maybe called for.

Happening when the speaker is activated. It's a general problem. It's a "plop" when then speaker is shut down. I contacted HTC about it and they say they were not aware of the issue and I had to send in the unit. But as it happened on all of the twelve ONEs I came across, this seems to be a wide spread/general problem.

yvibes · Apr 23, 2013

I have these popping and hissing issues as well. My phone is rooted and bootloader unlocked so I'm on the latest custom roms that have the 1.29xxx.12 firmware and the changelog from htc included that beats audio has been improved, hissing problems have been improved, sound quality in general is improved. They are still fixing the sound further with the next leaked firmware as well so its probably a software issue and htc are aware of it and are trying to fix it.

Sent from my HTC One using xda premium

Aziki · Apr 23, 2013

yvibes said:
I have these popping and hissing issues as well. My phone is rooted and bootloader unlocked so I'm on the latest custom roms that have the 1.29xxx.12 firmware and the changelog from htc included that beats audio has been improved, hissing problems have been improved, sound quality in general is improved. They are still fixing the sound further with the next leaked firmware as well so its probably a software issue and htc are aware of it and are trying to fix it.

Sent from my HTC One using xda premium

I was just about to come onto this thread and ask if anyone had applied the latest update and if it had fixed the problem.

I'm glad it's at least made a difference and they are still working on the problem to completely fix it. I was planning to send my phone back and possibly get a Galaxy S4 but I think I will just exchange it (I have a few dead pixels as well as the poor audio / hissing problem).

Just out of interest did you have hissing in the background when making calls? (ie when someone speaks on the other end) and has the update fixed / helped reduce this problem as well?

Thanks,
-Aziki

yvibes · Apr 23, 2013

Aziki said:
I was just about to come onto this thread and ask if anyone had applied the latest update and if it had fixed the problem.

I'm glad it's at least made a difference and they are still working on the problem to completely fix it. I was planning to send my phone back and possibly get a Galaxy S4 but I think I will just exchange it (I have a few dead pixels as well as the poor audio / hissing problem).

Just out of interest did you have hissing in the background when making calls? (ie when someone speaks on the other end) and has the update fixed / helped reduce this problem as well?

Thanks,
-Aziki

I don't think I had the hissing when someone speaks but I did have hissing in music playback and popping with external speakers while watching YouTube and can say, for me, it's been improved. Not as bad as it was before and I'm certain in the next few updates it will be gone

Sent from my HTC One using xda premium

[Q] Audio issues- background noise

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