The girlfriend is trying to run Task29 on a Vista machine, and for some reason it just will not work. No error messages, just nothing happens after she confirms permissions. Common?
After rebooting the PC, make sure the device is in the bootloader and plugged into the USB port. Then check to see that "USB" is displayed at the bottom of the device's screen instead of "SERIAL." After this, disable your PC's firewall and/or antivirus software and try the program again.