Replacing Phone (With KNOX_WARRANTY)

I wouldn't worry. I did a warranty exchange cause the back camera stopped working. All I did was Odin back to stock.

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Do post your result, but I think it should be ok

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Thought so, but now I'll feel more confident when I go trade mine in

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I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.

He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.

Just upgraded my phone, no problems, you're good to go

TripFlex said:

I have a friend who works at a store, I asked him if they are told to look for anything (customization, etc) or even check the bootloader.

He said the only thing they are told to look for is water damage, other than that they don't care. All they do when you Jump is send the phone back and i'm assuming TM just erases everything and resets the device before sending it out as a refurb one.

Just upgraded my phone, no problems, you're good to go

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Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]

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I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.

Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?

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LoopDoGG79 said:

Are you saying, I could return my phone on GE for my jump upgrade and it will be accepted? [emoji33][emoji53]

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What do you mean return phone on GE?

elesbb said:

I'm actually glad to hear this. I may go and flash the latest bootloader so I can have everything up to date.

Just to make sure, if knox IS tripped, it does not effect the status of your warranty through T-Mobile? Meaning if something were to go wrong with my phone I won't have any issues getting a warrant replacement?

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I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.

I would say No I don't think you would have a problem, but you never know, the decision is up to you.

TripFlex said:

I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.

I would say No I don't think you would have a problem, but you never know, the decision is up to you.

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To confirm what you said earlier, what T Mobile is doing is taking your used phone and doing a complete factory refurb on it. That means a total wipe of the entire memory and a clean now install, as well as replacing worn out body panels like a cracked glass or scratched up plastic peices, etc.

Doing this the way a factory refurb does it that will wipe out Knox and flash counters and custom ROMs and all that jazz. They have equipment that will do what Odin can't. So they don't care.

If you do get a T Mobile store rep who does check the bootloader and makes a big deal out of the Knox flag, just take your phone to another T Mobile store. Or come back to that one the next day and talk to someone else. 9 out of 10 store clerks are not phone nerds like us. They are people with minimal phone training just working a retail sales job. If you get get the 1 phone nerd, another store will have 4 guys who don't even know what a bootloader is.

Once T Mobile takes the phone from you and processes the exchange, they cannot come back later and claim that it doesn't qualify. If they did you can just say you have no idea what they are talking about and their rep inspected prior to the exchange so something must have happened after it left your possession.

TripFlex said:

What do you mean return phone on GE?



I mean I don't know the specifics, i'm sure if you actually asked T-Mobile if it voids the warranty they would say yes, all i'm saying is if you take the phone to use the Jump program they don't even look at the bootloader, most of those guys don't even know how to get into Download Mode let alone check it.

I would say No I don't think you would have a problem, but you never know, the decision is up to you.

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Thanks. I asked in here because two T-Mobile Reps told me if the warranty is void on the phone, then they cannot honor the jump program. And seeing as they are accepting knox tripped devices for the jump program, it seems like knox does not void your warranty.. which makes me like Samsung even more (and T-Mobile)

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