[Q] HTC HD2 : Software update failed

---

Hey,

My sister has given me a HTC HD2 to repair which she tried to upgrade from windows to android but screwed up somehow. I have given this phone to a local service center but they failed to do anything about this.

Whenever i am trying to turn on the phone a message pops up ' Software update failed, please try again ' and after that a white screen shows the message
' Loading... ' but after that nothing happens.

Can anyone give me a link where i can find to step-by-step process to repair this phone to use android or windows. I just need this phone to work properly. Doesn't matter if the OS is android or windows.

Ok try this, make sure you have the proper version of Windows Mobile Device Center or Active Sync installed on your computer, this software has the USB drivers you need to get the HTC Sync connection with the bootloader. Go to Microsoft.com to find this. Next go to HTC.com and find the correct stock RUU of Windows Mobile for your HD2. It should have the region that the HD2 come from and the carrier the HD2 was originally used with in the name of the RUU. Boot the device up into bootloader by
powering on the device and holding the volume down button down. Connect it to the computer via USB and wait until you see Serial in the White bar of bootloader change to USB. Then run the RUU as administrator. Also make sure you take the SDK card out before you boot into bootloader.

after that a white screen shows the message
' Loading... ' but after that nothing

There's a rom on the SD card.

Thank you guys for your replays...

Now the problem is when i'm connecting my phone with my PC windows mobile device center shows not connected...is there a problem with the phone ? is there any other way out to sync the phone with pc...and i'm not quite sure about the region i should pick...does it really matter ? I mean the region....if it does how can i be sure which one to pick ?

As Sam said it is a LEOIMG.nbh file on the SDK card. You will have to remove the SD card from the device so this doesn't not cause problems. Also make sure to delete the file before you put the SD card back in the device.

Now make sure you have the appropriate version of Windows Mobile Device Center or Active Sync installed. Next boot the device into bootloader and wait for Serial in the white bar of the bootloader changes to USB. This means you have HTC Sync connection. You can then run a RUU. You do not have to have to use Windows Mobile Device Center and it does not matter er if Windows Mobile Device Center does not show you are connected. As long as it says USB in the white bar of bootloader you are synced up with the computer and can flash via RUU or flash HSPL or SPL.

If you have a T-Mobile HD2 do not use a RUU that has a radio version that has a 51 in it. The radio version will be in the name of the RUU. Look at the example below, the radio is in red. Notice the 50 in the radio, if it is a 51 here do not flash that RUU as it will brick your HD2 if it is a T-Mobile HD2.

RUU_Leo_1_5_TMOUS_2.09.531.4_Radio_Signed_15.34.50 .07U_ 2.08.50.08 _2_Test.zip/