Thanks Meter 0
Join Date: May 2009
Location: College Station
College Station, November 4, 2013 Verified - LTE addon
I can verify coming from a "Nexus S" BYOD.
I went to an AT&T Store in College Station, TX to get a new microSIM because the Nexus 5 only takes microSIM form factor.
I then got an LTE signal, but no IP address.
Chatted online and they told me to wait 1 hour then reboot the phone. Did so.. same response, gets on the LTE network fast, but nevers gets an IP address.
So I then called 611 on the Nexus 5 and talked to Tech Support, told them:
1. I have never had an LTE phone before and thought I needed LTE service added to my Account Profile.
2. I wanted "No changed to my legacy Unlimited plan"
They told me
1. My "legacy Unlimited plan had just been removed by 'mistake' and would have to be restored by the (backoffice)"
2. They were updating my account to enable LTE service
I then had to reboot the phone, did so and the Internet service came right up.
Now I have to wait up to 72 hours for AT&T backoffice to confirm they have restored my Unlimited plan.
I put a pass-code on my Account, and strenuously stress every time.. DO NOT TOUCH MY UNLIMITED PLAN !!!! -- And they do it any way.
.. exasperated ...
They also do not know what a "Nexus 5" phone is yet.. so I think only the call in Tech Support can interpolate what to do. I think the kee was to keep calling it an "LTE enabled Nexus 4" and then things just "worked".