MTP Connection Problems? - Solved
There have been a lot of problems with MTP for people with all different OS's and phone only being able to connect using Kies / Air / PTP. I too had the same problem. There was a lack of information on the internet for it. Well hopefully we can have a master list of fixes for other people having trouble because the S4 really seems to be a solid phone (I upgraded from a POS S2.)
Anyway here are a few threads to check out before checking out what my solution was.
Registry Fix - Does not apply to everyone - I did not have the UpperFilter Keys present.
Device Manager Fix
As for me, I stated I had a Galaxy S2 before. So I already had the Samsung S USB drivers. Yours could possibly be out of date. Mine was updated in April of 2013 which was the latest driver. You can find it here. Latest version at time of this post - 126.96.36.199
Samsung USB Driver 188.8.131.52
So let's get down to the fix.
- Unplug phone if plugged in.
- Remove Samsung USB Driver in add/remove programs. Just in case it became corrupted at some point.
- Restart after removing.
- Install latest Samsung USB Driver. Link Above.
- Plug in phone and see if it connects and shows up under My Computer / Auto Play box pops up.
If it does, great, fixed for you. Most people that are experiencing this issue though, it will not be THAT simple. If not, continue.
Now hit WINDOWS KEY + R and in the run... box type devmgmt.msc to bring up the device manager.
In the screenshot you will see the SAMSUNG USB controller lited under USB devices with no Yellow !, this is when it is working normally.
What you may see is underneath the "System Devices" menu and above the "Universal Serial Bus Controllers" menu, you may see the Samsung USB menu there.
- Expand it
- Right click
- Driver tab and click Update Driver.
When next menu comes up, click "Search automatically for updated driver software"
so it searches the internet for the latest driver. Should go out and find the correct driver and install it. Device should now pop up through MTP. Good luck!
Steven @ RestartFirst.com