Nicole : Hi, my name is Nicole . How may I help you?
Sinan AKDAŞ: Hi Nicole
Sinan AKDAŞ: i am sinan
Sinan AKDAŞ: I am from Turkey and i own a razr XT910. Can you help me about it or do i have to connect to another geography represantative for support
Nicole : I can help you, no problem at all. What seems to be the question?
Nicole : *problem
Sinan AKDAŞ: Motorola announced that xt910 would come with an unlockable bootlaoder solution before they started to sell it. So i decided to buy the device depending on the official words from motorola representatives. Check here
Sinan AKDAŞ:
http://ausdroid.net/2011/10/21/motorola-razr-to-be-unlockable/
Sinan AKDAŞ: 2 years have passed since i bought my xt910 outright without any operator or network obligations. This is my property and i want its bootloader unlocked as i promised. I want to install my own software and kernel on it.
Sinan AKDAŞ: But motorola never kept its promise about the bootloader unlocking stuff
Sinan AKDAŞ: so i ask for your assistance to seal the promise of a 2 years lie from old motorola
Sinan AKDAŞ: i never needed motorola warranty as it is already non existent here
Sinan AKDAŞ: i've requsted his before and before but we couldn't come up with a solution
Nicole : It was not a promise I am afraid, it was a misinformed employee saying that he believes it would be a software update. However, Motorola decided to go with Developer edition devices. You are free to do what your property as you wish
Sinan AKDAŞ: That misinformed employee was a vice president
Sinan AKDAŞ: i think it was more of lie instead of misinformation. Now, i wonder if google owned new motorola intends to clear the old trash ?_
Nicole : You are free to do what your property as you wish
Sinan AKDAŞ: Is there a possibility of bootlooader unlocking in official service center ?
Nicole : There is plenty of instructions and guides out there. Please be aware that Motorola does not do that
Sinan AKDAŞ: or can motorola replace my phone with a developer edition one since when i bought my device it was said to be unlockable but after months they try to sell me the same device with unlocked bootloader, instead of unlocking my devices bootloader
Sinan AKDAŞ: I ask for a replacement of my device replaced with a developer edition then, if they can't unlock mine ?
Nicole : do I understand correct that you wish to have a phone replaced with a brand new one that is older than 2 years ?
Sinan AKDAŞ: Yes, since it was motorola's word to offer an unlock solution for my device. Now that 2 years have passed without fullfilling the promise, it is motorola's responsibility imo
Nicole : I am really sorry that you feel so misled. I can try to forward this, I don't want to be in the way. But I think that this will not be successfull
Sinan AKDAŞ: Well nicole, i've chatted with you about this from time to time and you always try to be helpful as much as you can.
Sinan AKDAŞ: i can't deny that but there're always but...
Sinan AKDAŞ: you forward our concerns to other employees and they don't even reply back to me
Sinan AKDAŞ: Can you give me an email address for that guy in motorola who deals with this kind of customer dissatistactions ?
Nicole : Just a moemnt please..
Sinan AKDAŞ: ok
Nicole : Thank you for waiting. I spoke to the technicians and we went through your complaint. Even if this option was considered, the repair centre cannot unlock the bootloader (no official Motorola tools available and third party apps cannot be used). As well, since over a year we do not have the developer edition in stock anymore, so this option is not possible as well. They said it is possible to send a letter or fax to the UK headquartes, in this way they have to answer you.
Nicole : Would that be ok for you?
Sinan AKDAŞ: well, i will fax their headquarters about this. Please gimme their fax number.
Sinan AKDAŞ: btw christy wyatt was a software executive vice president for motorola when that article was published.
Nicole : I see your point there and it is not wrong to believe things like that, but company practice usually demands that only things which have been advertised officially (such as written on the website) can be considered. The fax number is: 0044 131 777 0269
Nicole : I wish you best of luck
Nicole : Please include your IMEI there as well
Sinan AKDAŞ: Thank you, will try my luck again. I am not done with this and it is tottally unacceptable practice of motorola mobility to false advertiese and sell products over those false advertisements.
Nicole : Please include this wording as well
Nicole : Is there any more that I could help you with today?
Sinan AKDAŞ: Thank you again nicole
Sinan AKDAŞ: you've been very helpful. Wish you a good day. Sinan out...
Nicole : To you too. Thanks, bye