Originally Posted by kelbizzle
Is your screen locked when trying to sync?
Do other things sync?
Are you saving your contacts locally in outlook? or are they synced via and online account?
Which version of office are you using?
I'm installing office now to see if I can sync contacts.
---------- Post added at 11:40 AM ---------- Previous post was at 11:17 AM ----------
I was just able to successfully sync a contact from outlook to the htc one. I had trouble getting the sync manager to recognize my device but after that it was a breeze. I don't mind helping you. Does the sync manager recognize your device?
I do not know what is going wrong with my phone.
I am using Win7 OS with Office 2010, bog standard single user setup, Outlook is default for everything.
I got a follow up from very helpful HTC support.
Basically uninstalled evrything, deleted all HTC from Hard Drive, Hard Reset to phone and re-install everything with Kaspersky turned off.
Same result, HTC Sync loads and sets up OK, Phone connects OK, USB Debugging is ON, Sync Outlook Contacts and it zooms from 1% to 100% in seconds and nothing appears on phone.
Everything goes like clockwork except no transfer of sync for Contacts, Calendar or Bookmarks.
Maybe I am looking in the wrong place?
I go to "People" and look for my contacts there, is that correct?
Should I be configuring anything else?
Thanks for your attention, it is really appreciated.