Huge Problems, help!!

chewaz · Feb 9, 2014

Hi
I bought the ZR a month ago, but opened the box about 3 weeks ago, , I updated it to 4.3 via OTA freshly out of the box.
It was working fine until last week, got one messsage "android phone stopped working" once, then I wasn't able to hear when calling or recieving a call. Everything else was still working.
Now, two days ago I turn it off and on, the phone goes up to locked homescreen and then screen goes black and restarts automatically. This repeats indefinetly, if I don't turn it off as soon as the homescreen appears, I have to remove the battery because power key doesnt responds.

I got the phone from an ebay seller
I live in Peru.

Excuse my english.

adryanodej · Feb 9, 2014

chewaz said:
Hi
I bought the ZR a month ago, but opened the box about 3 weeks ago, , I updated it to 4.3 via OTA freshly out of the box.
It was working fine until last week, got one messsage "android phone stopped working" once, then I wasn't able to hear when calling or recieving a call. Everything else was still working.
Now, two days ago I turn it off and on, the phone goes up to locked homescreen and then screen goes black and restarts automatically. This repeats indefinetly, if I don't turn it off as soon as the homescreen appears, I have to remove the battery because power key doesnt responds.

I got the phone from an ebay seller
I live in Peru.

Excuse my english.

hello there .. what yoy said seems is a software problem ..
Download Flastool and then download 4.3 FTF from here http://xdaforums.com/showthread.php?t=2384512
now you have to boot your phone in flashmode the flash the rom via flashtool
sorry for my english

chewaz · Feb 9, 2014

adryanodej said:
hello there .. what yoy said seems is a software problem ..
Download Flastool and then download 4.3 FTF from here http://xdaforums.com/showthread.php?t=2384512
now you have to boot your phone in flashmode the flash the rom via flashtool
sorry for my english

how do i boot in flashmode? thanks

adryanodej · Feb 9, 2014

chewaz said:
how do i boot in flashmode? thanks

Switch off your Xperia ZR first
Press and hold the Volume Down button
Connect to your PC using a USB Cable while holding down the Volume Down button on your Xperia ZR
Before plugging in the USB cable on your Xperia ZR make sure that the other end of USB cable is already connected to the PC.
Your Xperia ZR should be in Flash Mode now and the device’s LED light should turn into Green

chewaz · Feb 10, 2014

adryanodej said:
Switch off your Xperia ZR first
Press and hold the Volume Down button
Connect to your PC using a USB Cable while holding down the Volume Down button on your Xperia ZR
Before plugging in the USB cable on your Xperia ZR make sure that the other end of USB cable is already connected to the PC.
Your Xperia ZR should be in Flash Mode now and the device’s LED light should turn into Green

I downloaded and installed the flashtool but there isn't a ZR option
also, the tft is the russian one, my zr is from hk, would it still work?

chewaz · Feb 10, 2014

adryanodej said:
Switch off your Xperia ZR first
Press and hold the Volume Down button
Connect to your PC using a USB Cable while holding down the Volume Down button on your Xperia ZR
Before plugging in the USB cable on your Xperia ZR make sure that the other end of USB cable is already connected to the PC.
Your Xperia ZR should be in Flash Mode now and the device’s LED light should turn into Green

It dind't work, still got the "android system error" message and the continuous reboots still happends

adryanodej · Feb 10, 2014

chewaz said:
I downloaded and installed the flashtool but there isn't a ZR option
also, the tft is the russian one, my zr is from hk, would it still work?

you have to install the drivers for your ZR ! Go in C:\flashtool then go in Drivers folder and then search for Xperia ZR ( you will find it with name Xperia A)
after you install the drivers power off your phone and boot in flashmode and then install the rom.. No matter if is rusian version or any version .. you can swich the language after you install the rom .. Maybe you will find some preinstalled apps on your device but that`s all

Hope i helped you ..
sorry for my english

chewaz · Feb 10, 2014

adryanodej said:
you have to install the drivers for your ZR ! Go in C:\flashtool then go in Drivers folder and then search for Xperia ZR ( you will find it with name Xperia A)
after you install the drivers power off your phone and boot in flashmode and then install the rom.. No matter if is rusian version or any version .. you can swich the language after you install the rom .. Maybe you will find some preinstalled apps on your device but that`s all Hope i helped you ..
sorry for my english

Ohh, so i have to do the intall drivers step whit my phone conected and turnes on to the computer?

PS: I did all that the first time, but it didn't work. Now i tried to flash it again and I get the driver are not install messsage when runnin flashtool

ronaldbeti · Feb 10, 2014

chewaz said:
Ohh, so i have to do the intall drivers step whit my phone conected and turnes on to the computer?

PS: I did all that the first time, but it didn't work. Now i tried to flash it again and I get the driver are not install messsage when runnin flashtool

That's impossible. Go to Flashtool folder. U will find the driver folder and Flashtool-drivers.exe to be run to install the required driver for ZR. Run it and tick the nessesary driver and clicked installed and u're done.

chewaz · Feb 10, 2014

ronaldbeti said:
That's impossible. Go to Flashtool folder. U will find the driver folder and Flashtool-drivers.exe to be run to install the required driver for ZR. Run it and tick the nessesary driver and clicked installed and u're done.

I did that, this was the first log I got

09/048/2014 22:48:04 - INFO - <- This level is successfully initialized
09/048/2014 22:48:04 - INFO - Flashtool Version 0.9.13.0 built on 2013-06-04 22:50:00
09/048/2014 22:48:09 - INFO - Device connected in flash mode
09/048/2014 22:48:57 - INFO - Device disconnected
09/049/2014 22:49:13 - INFO - Device connected with USB debugging off
09/049/2014 22:49:13 - INFO - For 2011 devices line, be sure you are not in MTP mode
09/050/2014 22:50:27 - INFO - Device disconnected
09/052/2014 22:52:17 - INFO - Selected XPERIA ZR C5503 / ??? / 10.4.B.0.569
09/052/2014 22:52:18 - INFO - Preparing files for flashing
09/053/2014 22:53:06 - INFO - Please connect your device into flashmode.
09/053/2014 22:53:24 - INFO - Device connected in flash mode
09/053/2014 22:53:24 - INFO - Opening device for R/W
09/053/2014 22:53:25 - INFO - Reading device information
09/053/2014 22:53:25 - INFO - Phone ready for flashmode operations.
09/053/2014 22:53:25 - INFO - Current device : C5503 - EP73226784 - 1274-0031_R2C - 1271-0110_10.4.B.0.569 - GLOBAL-LTE_10.4.B.0.569
09/053/2014 22:53:25 - INFO - Start Flashing
09/053/2014 22:53:25 - INFO - Processing loader.sin
09/053/2014 22:53:25 - INFO - Checking header
09/053/2014 22:53:25 - INFO - Flashing data
09/053/2014 22:53:25 - INFO - Loader : S1_Root_5ca3 - Version : APQ8064_39 / Boot version : S1_Boot_Lagan_1.1.1_1 / Bootloader status : ROOTABLE
09/053/2014 22:53:25 - INFO - Processing partition-image.sin
09/053/2014 22:53:25 - INFO - Checking header
09/053/2014 22:53:25 - INFO - Flashing data
09/053/2014 22:53:25 - INFO - Parsing boot delivery
09/053/2014 22:53:25 - INFO - Phone boot version : S1_Boot_Lagan_1.1.1_1. Boot delivery version : S1_Boot_Lagan_1.1.1_1
09/053/2014 22:53:25 - INFO - Boot delivery is up to date. Nothing done for boot bundle
09/053/2014 22:53:25 - INFO - Processing kernel.sin
09/053/2014 22:53:25 - INFO - Checking header
09/053/2014 22:53:25 - INFO - Flashing data
09/053/2014 22:53:27 - INFO - Processing rpm.sin
09/053/2014 22:53:27 - INFO - Checking header
09/053/2014 22:53:27 - INFO - Flashing data
09/053/2014 22:53:27 - INFO - Processing fotakernel.sin
09/053/2014 22:53:27 - INFO - Checking header
09/053/2014 22:53:27 - INFO - Flashing data
09/053/2014 22:53:28 - INFO - Processing amss_fs_3.sin
09/053/2014 22:53:28 - INFO - Checking header
09/053/2014 22:53:28 - INFO - Flashing data
09/053/2014 22:53:28 - INFO - Processing amss_fs_2.sin
09/053/2014 22:53:28 - INFO - Checking header
09/053/2014 22:53:28 - INFO - Flashing data
09/053/2014 22:53:28 - INFO - Processing amss_fs_1.sin
09/053/2014 22:53:28 - INFO - Checking header
09/053/2014 22:53:28 - INFO - Flashing data
09/053/2014 22:53:28 - INFO - Processing apps_log.sin
09/053/2014 22:53:28 - INFO - Checking header
09/053/2014 22:53:28 - INFO - Flashing data
09/053/2014 22:53:28 - INFO - Processing cache.sin
09/053/2014 22:53:28 - INFO - Checking header
09/053/2014 22:53:28 - INFO - Flashing data
09/053/2014 22:53:30 - INFO - Processing system.sin
09/053/2014 22:53:30 - INFO - Checking header
09/053/2014 22:53:30 - INFO - Flashing data
09/056/2014 22:56:43 - INFO - Processing userdata.sin
09/056/2014 22:56:43 - INFO - Checking header
09/056/2014 22:56:43 - INFO - Flashing data
09/056/2014 22:56:55 - INFO - Processing elabel-C5503-row_201310161834.1_10.4.B.0.569.sin
09/056/2014 22:56:55 - INFO - Checking header
09/056/2014 22:56:55 - INFO - Flashing data
09/056/2014 22:56:58 - INFO - Flashing cust-reset.ta
09/056/2014 22:56:58 - INFO - Custumization reset is now based on UI choice
09/056/2014 22:56:58 - INFO - Ending flash session
09/056/2014 22:56:58 - INFO - Flashing finished.
09/056/2014 22:56:58 - INFO - Please unplug and start your phone
09/056/2014 22:56:58 - INFO - For flashtool, Unknown Sources and Debugging must be checked in phone settings
09/056/2014 22:56:58 - INFO - Device connected in flash mode

The problem remained.

Now this was the second log, from the second time I run the flashtool.

10/001/2014 08:01:41 - INFO - <- This level is successfully initialized
10/001/2014 08:01:41 - INFO - Flashtool Version 0.9.13.0 built on 2013-06-04 22:50:00
10/001/2014 08:01:48 - INFO - Device disconnected
10/002/2014 08:02:51 - INFO - Selected XPERIA ZR C5503 / ??? / 10.4.B.0.569
10/002/2014 08:02:52 - INFO - Preparing files for flashing
10/003/2014 08:03:46 - INFO - Please connect your device into flashmode.
10/004/2014 08:04:03 - INFO - Opening device for R/W
10/004/2014 08:04:04 - ERROR - Drivers need to be installed for connected device.
10/004/2014 08:04:04 - ERROR - You can find them in the drivers folder of Flashtool.
10/004/2014 08:04:04 - INFO - Start Flashing
10/004/2014 08:04:04 - INFO - Processing loader.sin
10/004/2014 08:04:04 - INFO - Checking header
10/004/2014 08:04:04 - INFO - Ending flash session
10/004/2014 08:04:04 - ERROR -
10/004/2014 08:04:04 - ERROR - Error flashing. Aborted
10/004/2014 08:04:05 - INFO - Device connected in flash mode
10/004/2014 08:04:21 - INFO - Device disconnected

ANd the third time I got driver error

adryanodej · Feb 10, 2014

chewaz said:
I did that, this was the first log I got

The problem remained.

Now this was the second log, from the second time I run the flashtool.

ANd the third time I got driver error

when you install the drivers be sure you tick XPERIA A , flashtool drivers then fastboot drivers .. are the last one` in the list

chewaz · Feb 10, 2014

adryanodej said:
when you install the drivers be sure you tick XPERIA A , flashtool drivers then fastboot drivers .. are the last one` in the list

yes i did that too

adryanodej · Feb 10, 2014

chewaz said:
yes i did that too

hmm.. something you do wrong and i`m not sure what .. so i tryied to find a tutorial ..it`s for xperia Z but its` the same thing ...
take a look over here and do all that steps . http://xdaforums.com/showthread.php?t=2240614
then tell me if it worked

ronaldbeti · Feb 10, 2014

Maybe this can help you. http://xdaforums.com/showthread.php?t=2635830

chewaz · Feb 12, 2014

ronaldbeti said:
Maybe this can help you. http://xdaforums.com/showthread.php?t=2635830

I used the lagan drivers once and the other time i used the xperia A drivers, still got the drivers error message. I followed everystep from the tutorial aswell.

ralf_waldo · Feb 12, 2014

chewaz said:
I used the lagan drivers once and the other time i used the xperia A drivers, still got the drivers error message. I followed everystep from the tutorial aswell.

Are you on windows 8?. Windows 8 requires some special steps to install the xperia A drivers. You have to disable the driver signature enforcement first then install the drivers.

giridhargp · Feb 13, 2014

I don't know about ZR but your log says USB debugging is off .
So enable USB debugging.
And make sure you are not in mtp mode in USB connectivity

Sent from my C1904 using XDA Premium 4 mobile app

chewaz · Feb 16, 2014

giridhargp said:
I don't know about ZR but your log says USB debugging is off .
So enable USB debugging.
And make sure you are not in mtp mode in USB connectivity

Sent from my C1904 using XDA Premium 4 mobile app

I can't do that, the phone freezes at homescreen and the it restarts

ilya389 · Mar 10, 2014

chewaz said:
Hi
I bought the ZR a month ago, but opened the box about 3 weeks ago, , I updated it to 4.3 via OTA freshly out of the box.
It was working fine until last week, got one messsage "android phone stopped working" once, then I wasn't able to hear when calling or recieving a call. Everything else was still working.
Now, two days ago I turn it off and on, the phone goes up to locked homescreen and then screen goes black and restarts automatically. This repeats indefinetly, if I don't turn it off as soon as the homescreen appears, I have to remove the battery because power key doesnt responds.

I got the phone from an ebay seller
I live in Peru.

Excuse my english.

OK... I will tell about my case.
I bought the ZR in august 2013. It was rooted and flashed to 4.2.2. Everything worked fine. Until January 2014.
The first problem was - Silence during calls. I was not able to hear something. And my voice was not heard on the other side. In tests microphone and dynamic worked fine. External dynamic and earphones did not change something - silence during call remained.
After some time (phone was on and off... and again... and battery was removed some times) problem disappeared. But after one day it came back. And disappeared again... and came back... and so on for few times. The other functions all the time worked good. I only was not able to talk during calls.
I flashed the phone to 10.4.1.B.0.101... and to some previous firmwares by Flashtool. But nothing changed.
The next stage after some days was: I turned the phone off. And after turning on it was not been able to see the network. And wifi was not working. I went to settings and saw - IMEI and MAC have disappeared.
I flashed phone to 10.4.1.B.0.101 again. Nothing changed.
And after a little time phone said something like: "the system application stopped" ( I did not remember exactly). And than after rebooting it went into:
"the phone goes up to locked homescreen and then screen goes black and restarts automatically".

I think our cases may have one problem in basis. And I think the problem is in hardware. Because i flashed my phone for some times and flashtool did not said something about errors and drivers was ok.
I will go to service center. But I think they are not very good in fixing phones here...

Any thoughts?

ilya389 · Jun 8, 2014

Problem was solved. Sony changed some electronic parts of my phone. Now it works good. It was the hardware dysfunction.

Huge Problems, help!!

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