Can't receive texts from Tmobile

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erasable

erasable

Senior Member
Jul 24, 2010
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So as the title says I can't receive texts from Tmobile numbers. Don't know exactly when it started, approx. 1 week ago, but I was at one point able to receive them. I'll give you the background info...

Was originally with Tmobile, ported to google voice, then ported to boost, then ported to Sprint when I purchased E4GT. All over the course of about 3 months. I still owe Tmobile my eta, if it matters.

I am currently not rooted, EL29 modem. Was rooted, tried Calkins EL29, Blazer EL29, some ICS roms. Flashed back to stock EL29 unrooted.

Called customer service, they "reprogrammed" my phone, which on my end consisted of dialing ##my MIL number# and reentering my msid. Didn't fix it so now a network ticket was started.

So, any help or causes would be greatly appreciated.

Sent from my SPH-D710 using xda premium
 
erasable

erasable

Senior Member
Jul 24, 2010
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Bump for help. Been on the phone with customer service 4 times, no help.

Sent from my SPH-D710 using xda premium
 
G

Grxmites

New member
Nov 30, 2006
3
1
That happened to me a few weeks back. I was able to get text from ATT and I think Verizon except TMO. I had called them and they opened a ticket. They fixed it a week later as now it works fine. I'm not sure what they did but its something with the network not the phone.
 
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jhgti

jhgti

Senior Member
Sep 24, 2010
480
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KC
It is call a network ticket you can call advance custumer care and ask them to create one for you or take it to a repair center and ask a technician to get one in for you. Depending where you at it can take up to 72 hours

Sent from my Sony Tablet S using xda premium
 
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Evil_4Genius

Member
Jan 15, 2012
39
3
Ok you should consider the multiple Ports as the cause of the issue. As for the ticket, all they will do is ask for the t mobile telephone number you cannot receive text from. They will search that number to see if a message from it has hit sprints messaging platform. If they find it they will see where it was lost on the way and correct it. If they cannot find it then they will say that they cannot fix the issue if the message never hit sprints messing platform. Back to the port. Sometimes the port is corrupted and the phone will not work our will not have all of the features. Sprint will need to contact their number porting center tier 3 department and have them to change your KEN. GOOD LUCK.
 
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erasable

erasable

Senior Member
Jul 24, 2010
269
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Thanks for the replies guys. I guess I'll just have to be patient and let them fix it.

Sent from my SPH-D710 using xda premium
 
erasable

erasable

Senior Member
Jul 24, 2010
269
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Just got off the phone after an hour with customer care. Still no success. Cant get to tier 3. Most of the reps act like they never heard of it. What does Ken stand for? Because they never heard of that either.

Sent from my SPH-D710 using xda premium
 
erasable

erasable

Senior Member
Jul 24, 2010
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so this still isnt resolved after 3 ctms tickets. at what point would i have grounds to cancel without a etf?
 
erasable

erasable

Senior Member
Jul 24, 2010
269
47
43
The problem was with the routing, as suspected. The fix I assume was getting the intercarrier gateway to correct the settings they had for my phone. I called three or four times and they told me it would get fixed. It wasn't until I replied to a post on the Sprint community forum that I got any results. A Sprint employee that monitors those forums pm'd me and got the gems ticket process going. And it still took two tries for them to get it right.

Sent from my SPH-D710 using xda premium
 
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    Grxmites
    That happened to me a few weeks back. I was able to get text from ATT and I think Verizon except TMO. I had called them and they opened a ticket. They fixed it a week later as now it works fine. I'm not sure what they did but its something with the network not the phone.
    View
    1
    jhgti
    jhgti
    It is call a network ticket you can call advance custumer care and ask them to create one for you or take it to a repair center and ask a technician to get one in for you. Depending where you at it can take up to 72 hours

    Sent from my Sony Tablet S using xda premium
    View
    1
    E
    Evil_4Genius
    Ok you should consider the multiple Ports as the cause of the issue. As for the ticket, all they will do is ask for the t mobile telephone number you cannot receive text from. They will search that number to see if a message from it has hit sprints messaging platform. If they find it they will see where it was lost on the way and correct it. If they cannot find it then they will say that they cannot fix the issue if the message never hit sprints messing platform. Back to the port. Sometimes the port is corrupted and the phone will not work our will not have all of the features. Sprint will need to contact their number porting center tier 3 department and have them to change your KEN. GOOD LUCK.
    View

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