What happens when your send in your RAZR i for repair..
i want to share with you my recent experience with the german and probably also austrian repair shop for Motorola phones, called datrepair. They're also partners with Samsung, Sony, and Apple. The reason i had to send my phone in was because of a broken audio jack since day 1, which i didn't notice at first (i thought of my headphones) and then waited for a replacement phone.
First of all, if it comes to the point you have to send in your phone for repairment, everything is really professional, you can even look up the current status of the repair. Also it really didn't take long to repair.
The one and only thing that's shocking is how lousy they seem to care about the phones. Here's what fell right out of the package i received when i was happy to finally get it back and proceed to root it:
I want to remark that my phone was in a condition i'd best describe as "like brand new", apart from a small part of silver shining through the lower edge of the display border and some little marks near the USB port. Not a scratch, the display has the same film since day 1 - not a single fingerprint was ever on this display.
- obviously, Motorola logo not sticking to the phone anymore, i can see the glue pad
- left side of the R in the logo damaged, you can see it if you look closely
- all six torx screws scratched, that's probably not avoidable but they could've at least changed them after disassembly - massive resell value lost
- the display film is damaged / dirt under it but that's not that big of a deal as this was the first one of my 6 i used. Anyway this probably could have been avoided, not even the film had a single scratch..
I'll keep you updated. I instantly sent an email to their support hotline as they're only taking calls till 17.00 and i was home shortly after this. Also, i didn't want to pay 14ct/minute as i will pay another 5€ to ship it back to them again. If they were within 100km range from me, i would jump into my car tomorrow and throw this excellent example of astonishing quality control and professional labor right into the guy's face that "repaired" it. Even i can solder a audio jack, but i would have lost my guarantee if i did so. It's really shocking how people in shops handle your personal stuff, i recently experienced the third damage done to my car in my official dealership within 1.5 years, this time they damaged a rim that's worth 450€ (a single one, not four!) and made by the official tuner of the car company. Everybody in this place knows how much they're worth, .. wait, i am slowly drifting away from the topic.
What do you think of this? I think i'll also contact Motorola themselves, just to be sure something WILL happen if the shop damages it again.