[Q] Problems with SanDisk MicroSDHC 64GB card
Hi this is my first time posting a question on here so I'm hoping I'm doing this correctly
I recently received a SanDisk Ultra 64GB MicroSDHC card to use in my AT&T Note II phone. When I inserted the external SD card into my phone, everything mounted correctly and functioned right. However, when I tried to transfer my pictures and music into to the external SD card from my internal SD card using the stock app My Files, it would say that everything moved to my external SD card, but when I checked it, nothing was in the external SD card and the files that i had moved from my internal SD card were gone. So I backed up all my files from the internal SD card to my laptop to make sure I don't lose files again.
Afterwards I tried all of these methods to get files to properly into the external SD card:
- I tried connected the external SD card directly to my laptop using an adapter and moved the files there
- I tried moving files to the external SD card while it was in my phone
- I also tried using KIES and KIES Air to move files into my external SD card
The first two methods didn't even have files show in the external SD card. The third method, using KIES and KIES air had files in the external SD card but they were corrupted where I can open my picture and it's a icon of a man of some kind and my music files just wouldn't play.
So I just factor reset my phone hoping that this would fix this problem and I haven't tried moving files yet. I'm hoping that perhaps it was an app that was conflicting with the external SD card.
I know that my external SD card is not fake because it came in a legitimate package and I also ran a software (that I can't remember the name of) that puts in data in the external SD card until it fills up and reads the data to see how much actually went in.
Could anybody tell me what the problem is and how I can fix it? I can't go back to the store and exchange it because it was a gift and there's no receipt. Thank you so much for your help.