[Q] How do I change back to default ringtones & alerts directory?
As someone who recently switched to using an android phone, I am still learning. That said, I've done something that's mucked up the phone, but I hope it's got a solution short of a factory reset.
I wanted to use a custom ringtone, so on the external sd card, I created a folder called ringtones, and put my ringtones in there. Within the contacts, I navigated to the external sd card, and selected the new ringtone. It used the new ringtone, but I didn't notice that the stock ringtones are now not showing up. They're still in internal memory; ES File Explorer shows them in their system location, but within the settings for a contact, they don't show up.
I thought that if I deleted the ringtones, the system may go back to having the stock ones showing up - nope, the selection window is blank, and the only options to navigate around, are to the external sd card, and the /0 partition on the internal memory (which doesn't show a way to get back to the system area anyways).
Rebooting, blowing away all the cache (via App Cache Cleaner), and within settings / application manager, and the Phone, Clearing Data (which also clears the Cache), and doing a Force Stop, also don't fix this problem.
My google fu is failing me. I haven't rooted my system, and if it is a matter of resetting Data or Cache, I don't know which category to do so. Best Buy's Samsung rep didn't know how to fix it. Samsung's tech support person on the phone wasn't able to remote into my phone via their Smart Tutor app (their system was having problems yesterday: they thought it may be a problem with too many people needing help).
What I did is affecting both the Ringtone selection and Message Alert selection. I plan on giving Samsung's tech support another call on Wednesday when they're open, but I was hoping that someone here may have some insight into this problem as well. Ultimately, I want to have both my custom and stock ringtones showing up and be selectable. Thank you for any help you may be able to offer.