Farewell DX2 community! HTC Dinc2, Here I come!!! :D + Tips to score a new phone!

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Jayydude_SGP

Senior Member
Jan 5, 2012
386
35
Gates County, NC
I guess I'm going to let my phone battery get REALLY low, flash a bad from get stuck on the M and call vzw for a different phone. That's what happened to my first dx2 and they said after two more replacements I'll qualify for a different model:)

Sent from my YP-G70 using xda premium
 
I guess I'm going to let my phone battery get REALLY low, flash a bad from get stuck on the M and call vzw for a different phone. That's what happened to my first dx2 and they said after two more replacements I'll qualify for a different model:)

Sent from my YP-G70 using xda premium

No need to risk owing them money for returning a rooted device
Just flash to stock
And call them complaining about the many issues you can find all thought this forum
Namely.music lag, performance lag, corrupted your sdcard, the list goes on
 

lhkjohn

Senior Member
Aug 3, 2011
286
13
Orange County
No need to risk owing them money for returning a rooted device
Just flash to stock
And call them complaining about the many issues you can find all thought this forum
Namely.music lag, performance lag, corrupted your sdcard, the list goes on

Yeah just keep complaining. I went through 4 replacement devices before they offered me a Dinc2 which I declined. I kept the replacement X2 but bought a mint Bionic that I'm currently using on CL for fairly cheap to hold me over til my upgrade in feb/march

Tapatalkin' from my eclipsed BIONIC
 

Jayydude_SGP

Senior Member
Jan 5, 2012
386
35
Gates County, NC
No need to risk owing them money for returning a rooted device
Just flash to stock
And call them complaining about the many issues you can find all thought this forum
Namely.music lag, performance lag, corrupted your sdcard, the list goes on

My first one was rooted? And the second? But I will try complaining a lot then. Thanks.

Sent from my YP-G70 using xda premium
 

DildoMaster

Senior Member
Jan 29, 2012
256
58
Sorry if it's obvious or has been mentioned before, but by calling and complaining, the best outcome is they give you an early upgrade allowing you to purchase a new phone at a discounted price? Or that they just give you a new phone (Gnex would be sweet) assuming you send your DX2 back?
 

Travisdroidx2

Senior Member
Sep 9, 2011
3,699
976
Bay Area California
Sorry if it's obvious or has been mentioned before, but by calling and complaining, the best outcome is they give you an early upgrade allowing you to purchase a new phone at a discounted price? Or that they just give you a new phone (Gnex would be sweet) assuming you send your DX2 back?

I got the dinc 2 for exchange of my x2 no cost.
 
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Sorry if it's obvious or has been mentioned before, but by calling and complaining, the best outcome is they give you an early upgrade allowing you to purchase a new phone at a discounted price? Or that they just give you a new phone (Gnex would be sweet) assuming you send your DX2 back?

There is no way they will give u a gnex to replace your x2 unless you got some serious negotiating skills and talk to exactly the right people.
You might've able to eventually switch devices after you receive the same device with the same issues across all of them (music stuttering!!!!!) They may allow early upgrade, our give you a choice of different options.
Vzw makes a LOT of decisions like this on a per account basis also I've noticed (and Assisi depending on what kind of person you get to talk to there)
Just don't be an asshole to the reps you speak with and you can usually get what you are looking for eventually, the minute you start to become rash in your attitude our word choice they might not be so nice in return
 
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DildoMaster

Senior Member
Jan 29, 2012
256
58
Awesome. Thanks for the responses guys! Didn't think I'd get one that fast.

I have actually been successful in negotiations for quite a few things of this matter but getting a Gnexus for free would definitely top everything else I've done. In the past for other stuff I've called customer support multiple times, until I got the right agent but Verizon being a phone company, I'd assume they'll have it logged that you've called many times for the same thing. I'll probably give it a shot when I get the time and report back my experience here :).

Edit: First replacement DX2 is on it's way. Warranty expires next month.
 
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aftershock1

New member
Sep 1, 2010
1
0
Mucho thanks to litetaker for his tips on ditching the dx2. Just got my dinc2 after two dx2 waranty replacements. Trying to downgrade to get s off, but vwhk is throwing a bunch of errors. Verizon didn't supply an HTC usb cable so I'm stuck trying this with a Moto one. Fastboot and adb both work so I'm guessing the cable is whats causing all the errors. Figures... Just when I thought I was free lol.

Sent from my ADR6350 using Tapatalk 2
 

DildoMaster

Senior Member
Jan 29, 2012
256
58
Update: Got my first replacement today, activated it and waited a few hours. Just got off the phone and they let me do an early upgrade(only been 11 months!) to a GNEX(!!!) after I complained. It's on its way but the damn $30 extra upgrade fee made it come out to $250 after tax. What do you guys think, good deal?
 

thelowend

Senior Member
Jan 31, 2012
2,152
410
The cold part of Ohio
Update: Got my first replacement today, activated it and waited a few hours. Just got off the phone and they let me do an early upgrade(only been 11 months!) to a GNEX(!!!) after I complained. It's on its way but the damn $30 extra upgrade fee made it come out to $250 after tax. What do you guys think, good deal?

First off: fantastic user name

Second: $250 might be a tad over. Subsizdized Verizon Gnexs are $199+$20+tax should put you $225-245

You have a Nexus on the way; I wouldn't even be worried.

Sent from my DROID X2 using Tapatalk 2
 
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DildoMaster

Senior Member
Jan 29, 2012
256
58
First off: fantastic user name

Second: $250 might be a tad over. Subsizdized Verizon Gnexs are $199+$20+tax should put you $225-245

You have a Nexus on the way; I wouldn't even be worried.

Sent from my DROID X2 using Tapatalk 2

Lol thank you. Yeah I was disappointed a bit by the extra $30 (plus tax) but I know I can sell my X2 to cover at least half of the cost.

Oh and if anyone was wondering: I was very polite and nice on the phone and right before we were about to get to the "troubleshooting" of the replacement, I was trying the camera and said that it had locked up on me and I needed to pull the battery to reboot. That was the extent of troubleshooting and we moved on from there.
 

thelowend

Senior Member
Jan 31, 2012
2,152
410
The cold part of Ohio
Lol thank you. Yeah I was disappointed a bit by the extra $30 (plus tax) but I know I can sell my X2 to cover at least half of the cost.

Oh and if anyone was wondering: I was very polite and nice on the phone and right before we were about to get to the "troubleshooting" of the replacement, I was trying the camera and said that it had locked up on me and I needed to pull the battery to reboot. That was the extent of troubleshooting and we moved on from there.

$50 for an X2 on Ebay sounds horrible but thats about what you might get. I could be wrong in saying so. Someone couldve moved their device for $100 but my point is that could cover almost half of the Nexus' price. You could turn that profit into a nice hard case and some beer :)
 

Jayydude_SGP

Senior Member
Jan 5, 2012
386
35
Gates County, NC
$50 for an X2 on Ebay sounds horrible but thats about what you might get. I could be wrong in saying so. Someone couldve moved their device for $100 but my point is that could cover almost half of the Nexus' price. You could turn that profit into a nice hard case and some beer :)

A guy who got a dinc2 replacement sold his x2 for $227

Sent from my DROID X2 using XDA Premium App
 

thelowend

Senior Member
Jan 31, 2012
2,152
410
The cold part of Ohio
A guy who got a dinc2 replacement sold his x2 for $227

Sent from my DROID X2 using XDA Premium App

Yeah, I knew someone had gotten way more than I thought they would've when he/she sold it.
I'd assume now that the X2 is staying on 2.3 indefinitely, its value should drop some. Not to say that the chance of being updated influenced the $200+ but anyone looking from the outside is not going to like the fact that the device was given a big ol fat no from Moto.
 

dets34

Senior Member
May 2, 2012
254
42
Detroit
bare with me

Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)


IM ON MY 5TH REPLACMENET!! :HEADBANG::HEADBANG::HEADBANG::HEADBANG:

I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.

anyways,
can anyone confirm that it is an option for me to receive and upgraded phone at no extra cost to me after 2 replacement phones? (or 5 in my case)
 

litetaker

Senior Member
Dec 2, 2011
1,746
629
London
Google Pixel 2
bare with me

Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)


IM ON MY 5TH REPLACMENET!! :HEADBANG::HEADBANG::HEADBANG::HEADBANG:

I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.

anyways,
can anyone confirm that it is an option for me to receive and upgraded phone at no extra cost to me after 2 replacement phones? (or 5 in my case)

I don't think they'll mention it. You should. And given that you had 5 replacements they should throw you a bone... tell them all phones had hardware issues. List them. There are so many mentioned in this thread already....

Given that you had so much trouble, I suggest you to try pushing for a 4G phone like the rezound (good phone) or something else... if not, see what they offer. If they want you to pay $50 or so for the rezound be open to it to get that option... don't pay too much though... they should honestly give it for free....

Sent from my Incredible 2 using XDA
 

dets34

Senior Member
May 2, 2012
254
42
Detroit
I don't think they'll mention it. You should. And given that you had 5 replacements they should throw you a bone... tell them all phones had hardware issues. List them. There are so many mentioned in this thread already....

Given that you had so much trouble, I suggest you to try pushing for a 4G phone like the rezound (good phone) or something else... if not, see what they offer. If they want you to pay $50 or so for the rezound be open to it to get that option... don't pay too much though... they should honestly give it for free....

Sent from my Incredible 2 using XDA

Just got off the phone. Had the most stubborn customer service rep i think verizon could offer. he didn't budge. I think he cussed ME out while mumbling his way though our conversation. ill be calling again tomorrow hopping for a nice lady.
 

litetaker

Senior Member
Dec 2, 2011
1,746
629
London
Google Pixel 2
Just got off the phone. Had the most stubborn customer service rep i think verizon could offer. he didn't budge. I think he cussed ME out while mumbling his way though our conversation. ill be calling again tomorrow hopping for a nice lady.

Sorry to here that. That guys was a jerk and had no right to snub you! He must have had a bad day, probably or is just that way, in which case I doubt he's gonna stay any longer... who knows, might have been fired or was his last day! Anyway, you needn't wait till tomorrow, go ahead today itself. Play a little game I like to call the Call Center Roulette! Got a bad guy? Hang up and call again! Repeat till you hit success!!! :D:p
 

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    Statutory Warning : This post is SUPER long! May cause delusions, dehydration, rage towards Motorola and/or VZW or depression! For those who can't withstand this post, skip to the end for a one line summary.

    So it has been over 8, dreadful and painful months with the DX2. And to dull this pain, I had you guys to follow and read up on. Great devs and their ROMs, Pepperm1nt, Nitro, the_guy_who_made_liberty (Oops, I dunno the name of the guy), Ryman222 for his Molten (which incidentally was my first ROM) and then comes mastafunk, aceoyame and the one and only Dragonzkiller!!! He was THE guy who let me have hope over the last few months (of course, with respect to my phone! If he was the sole reason I'd have hope in my life over the last few months then something is SERIOUSLY wrong with me... :p).

    There are many others like Moonshadow, TransX2, TravisdroidX2, iBolski (who was the inspiration for my BBB Moto attack), gaad0701, antp121 , Sandso9, ashclepdia(OMG! How did I forget you!:eek:) ad infinitum! All of you guys helped me have fun around in these forums and gave me numerous thanks as well. I am very grateful to you and will definitely miss you when I leave. So I'll still pop in every now and then so that I don't completely miss you guys!

    Anyway, coming to the actual news! I got a Droid Incredible 2, currently being shipped by VZW with a back plate and a battery as well! Swell! Here is how this happened.

    Over the last 1-2 weeks, I got very active in pursuing my Moto and VZW complaints. So, many phone calls, emails and chats have been exchanged. But in short, nothing significant emerged. Then I heard people complaining to VZW and getting a call from an engineer and being offered a Gnex!!! :eek::eek::eek: Naturally, I was jealous, but also inspired and motivated to attack VZW to score a new phone.

    I got a call from VZW in response to my online complaint. I seized this opportunity to get in touch with a Tech support rep and elaborated and bemoaned about my phone's countless issues. She was sympathetic and TRIED to check if I could possibly get a different phone. Unfortunately I couldn't. BUT she said something that intrigued me! She said that I did not hit the threshold that would make me eligible to getting a different phone. I was told that I needed to order ONE more DX2 replacement device before I can get a different phone. You see, I only ordered one replacement so far. So I hatched a plan.

    I ordered a second replacement DX2 (making it the third DX2 I had, the first being the one I purchased and the second and third being the replacements). I ordered it yesterday and I received it today.

    Then, I didn't waste anytime tinkering and checking this phone. Instead I activated it and immediately called VZW claiming that this phone had all the issues my previous 2 phones had as well. They lied to you (Moto and VZW) so why not you lie as well! :p :D I told them I was not happy and that I was sure that getting another DX2 as a replacement will not help either as it seems to be an issue with all Droid X2's. I added that I was told if I had issues with this phone too, then they may be able to offer me a different model. She looked into it and said, YES, they can offer me a different model!!! :D :D :D Huzzah! Success, finally!

    I went through the process and was told that I can have either the HTC Dinc2, the Motorola Droid 3 or the older Samsung Fascinate. Samsung fascinate!? Bleh! :eek: No thank you! Droid 3!!!??? :eek::eek::eek: Are you ****ing serious!!!??? It is like from one hell to another!!! :p :D Not only does it have a locked Bootloader, but it is not even confirmed to get ICS as of now! Plus, I will not go for Droid 3, purely on moral and ethical grounds. I will NOT be doing business with a company that plainly doesn't give a **** about its customers, like Motorola!

    On the other hand, HTC has unlocked the Bootloader for the Dinc2 AND it has added Dinc2 to its ICS upgrade list!!! :eek::eek::eek: :D :D. Plus as per XDA forums, Dinc2 has LOADS of ICS ROMs. Now that is my sort of company!

    So sign me up for a HTC Droid Incredible 2 I said to the customer care rep. And she did.

    To others wanting to ditch this phone and get a new one like me, the following are some tips and tricks.

    1. Complain to VZW. CALL Tech Support: 866-221-4096.Tell them all the faults of your phone you can think of. Refer to this list if you need help : http://xdaforums.com/showpost.php?p=24528918&postcount=12

    2. Tell them that you checked online forums and it appears that ALL DX2's have this problem. So, request them to give you a different device.

    3. Now, if you had one or less replacements so far, you MAY not receive a different device. Still, try your best to push for it by stating the systematic issues with it and claiming that ALL DX2's have it. No harm in trying. If not, do what I did and order a replacement DX2 first. It won't cost you anything and you can order another replacement the very next day once you receive this one.

    4. After you crossed the threshold of 2 or more replacements, repeat Step 1 and 2. Clearly mention that you have talked to a customer rep previously and that they told you that if you are still facing problems with the device, and if you have had significant replacements (the magic number is 2) then you can be considered/will be eligible to get a different device. Even though this may not have happened, the fact is true and I can confirm it. So, no harm in claiming that you were told as such. Repeat that you are sure and 100% positive that the problem won't be solved by a replacement DX2 and that you really want a different device.

    5. After the VZW rep agrees, which I believe he/she will and should, go through your replacement options, choose the device you like best and proceed with ordering it as a replacement. Thank your lucky stars you reached this step. Go to your favorite church/temple/mosque/other spiritual place and pray/donate/do social or community service if you got REAL lucky and got a Gnex or may be even a Razr (though it is Craparola's Razr!!!)

    6. Once your device arrives at home, close your eyes and return Craparola's DX2.

    7. Profit! :D :D :D :p :) Sit back, relax and enjoy your new phone and the new found freedom it provides you!!!

    The end!

    Once again, I am glad I made SO many friends in this community. I am grateful for the entertainment, fun and thanks you guys gave me! I will pop in regularly and check up if Moto did anything right OR if you guys got CM9/ICS via DZK, some other dev or Moto!!! :eek::eek::eek:

    May you survive this ****storm and hopefully emerge victorious by making Moto do what you want or be bailed out, like me, via VZW!

    Cheers!!! :D:D:D :cool::cool::cool:

    TL;DR? Well read this: Pained by Motorola and its DX2, I got bailed by VZW. Got myself a HTC Droid Incredible 2, yippee and Woohoo!
    3

    No need. The ICS ROM is pre-rooted and has superuser on it. I am not sure of other ROMs but I feel why won't they be rooted... Anyway, we have permanent CWM thanks to S-off and all other stuff, so if a ROM is not rooted (unlikely) just install a su zip. I saw it once in some sticky..

    @T3CH9ICIAN: D3 has an ICS ROM. It also has more RAM so that is a plus. I think it is decent and most importantly, it is NOT tegra 2 but Qualcomm processor so that should probably help too. I am not a big fan of Tegra anymore (though I have the Transformer Prime with Tegra 3)... I feel Qualcomm makes better chips. Waiting to see what Snapdragon 4 does...
    2
    I will be doing this on Tuesday when my replacement comes. I think I was too nice to them when I yelled at them on Thursday.

    Sent from my DROID X2 using xda premium

    Make sure you threaten to punch them in the throat
    That ALWAYS works
    I mean who wants to get punched in the throat?? That **** hurts and then u can't breathe on top of it.
    (Kidding, but it would be pretty funny if that's all we had to do lmfao)

    Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
    2
    Happy HappY Clap Clap :D:D:D:D:D
    Congrats, and farewell

    I warranty alternatived my X2 in June to the Inc 2(toooo small, and battery was poor) then called up one night after HTC/Verizon's push of 2.3.3 to the Inc2 and it removed the alarm clock from the phone, I was just calling for a simple fix, nothing more...LOL...REALLY ;)
    The PTA (tier 2 rep) said "how about a Droid Charge?", I said I'm sorry I cant afford a $299.99 upgrade right now, he said "No, for free" I accepted and the rep remarked my account so I could go to a store of my location to set up the LTE account, I did so, and at my VZW store they did the account and handed me a brand new Droid Charge, which I was amazed at.
    The PTA did say, "well, you've been a customer since 2001, never missed a payment and we value that, to ensure our customers are happily satisfied!!!"

    I thought the dude was drunk for sure, maybe a dinner conference and one to many drinks...IDK

    But, after calling 3 more times about that phone I went back to the X2, 4G is wicked fast, but the phone didnt keep up, so after a back and a battery they sent me another X2. It's been 3 more replacements since that Charge to X2 transactions, I spent 2 hours a week ago pleading with them offering money for a Bionic over a Droid 3(which had been pulled from VZW after 3 months of sales) and the Inc 2 although snappy and nice, was just to small for me.... I'm getting up there in age and my eyes love the larger screens , so my next option in calling VZW back is def getting my Upgrade, not another Warranty Replacement Alternative... VZW says "We cannot replace a 3G device with 4G device, which is fu__ing BS, I then say "Look at my remarks around July, YOU and OR YOUR EMPLOYER VZW gave me one, so stop pissing me off with your "policies" LOL

    Best of luck to ya man, enjoy your phone.

    PS next time have them remark ur account that you are entitled to a replacment alternative and go to your VZW store then tell them ur account is remarked, they will give you the phone, and no mailing ;)

    ---------- Post added at 07:04 PM ---------- Previous post was at 07:01 PM ----------



    Question, I take it your not a fan of Moto? Seems that way with your Avatar
    ;):D;):D;):D

    bahaha yeah when i get my reZound tomorrow ill record me smashing my dx2 against a wall :D
    2
    after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no :( but i decided to spring because, well, I HATE THIS PHONE :mad: !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family :eek: thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig :D) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up :) Good Luck in all your endeavors and hope you all are able to move past this phone :D

    PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol

    Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!