Originally Posted by shaggyskunk
Yeah - When I posted on the N3 g+Community about it - I got called all kinds of things.... OCD etc - lol
Sent from my SM-N900W8 using Tapatalk 4
I just paid $300+ for this phone and a new contract in which I'll pay well over $1000 for services, and I'm sure you're in the same boat. We have a right to be OCD or whatever anyone else wants to call it. A premium price tag normally implies a superior product. I really miss the Nokia days.
I exchanged it for a white one. It was a PITA because the manager kept telling me nothing was wrong with the phone and I was pushing the button too hard, causing it to get stuck under the cutout. Coincidentally, the district manager was there "on a phone call" and would not come out to explain their policy to me. She showed me a printout saying that a customer may exchange their phone within 14 days for another device, but it mentioned nothing about defects. She then called the warranty department, and obviously, since this phone just came out last Friday, there are no refurbished phones available. I checked their display, and 3 other black phones and all of their buttons would get stuck unless pressed right on the center. The very first white one I opened had zero problems, and the button is much more firm and doesn't move around nearly as much. These phones would have to be produced on different lines, using different materials or something; the battery cover texture and texture on the home button is different on the white and black phones, so that's just a speculation. Regardless, she tried telling me they no longer offered activation fee or bill credits because of "budget cuts." I asked her to just take a look at my bill and that would tell her otherwise.
The funny thing is, she said she didn't violate policy and stuck on the one exchange story. She turned right around after I said I would cancel all of my lines and go across the street to Verizon and brought out the white phone for an exchange. It really irks me It took me when someone who is supposed to be in a managerial position contradicts themselves within a matter of minutes. Ever since the other manager left this store, the customer service has gone way downhill. I will likely drive to another store or deal strictly with online sales when I get my next phone, because this has been more of a headache than it should have been. Hopefully anyone with a problem doesn't have to go through the trouble I did if you need an exchange. My best advice would be to just sit in the store and go over everything to make sure it's perfect before leaving the store and hope nothing pops up like it did on my phone.