Originally Posted by AvelonTs
Oh let me get this straight because you confused a lot of things apparently ... you have a 32gb version of the phone and the update filled an additional 8gb of storage ... btw internal storage is not ram they are different things so you know ... i find it odd an update whatever bloatware may it had included took so much of your storage ... so it either must be some sort of bugged indicator of your internal storage or something actually got downloaded that consumed your storage ... so check your files and the applications installed to see if any of those uses that space and if not try a factory reset see if it helps ... also i don't think that any future update would cause this thing again if it is fixed ... and also when you have an update available for your phone it's best not to ignore it but actually do it
Well, I see that you are right about the terminology, and I apologize for the confusion. "RAM" refers to the random access workspace of the device, which on my phone is listed as 1.78 GB. What I meant to refer to is what is called "System Storage." I get to it by (a) long press on the central button, (b) choose the lower left icon, (c) choose the "Storage" tab in the resulting screen. "System Storage" under that tab is now listed as 10.43 GB/ 32.0 GB, whereas, before the update, it was 2.4 GB / 32.0 GB. This means that ~8 GB of usable system storage disappeared with the update. That's 8 GB that I can no longer use to store applications, files, etc.. Since the utility that gave me this information came with the phone (and was explicitly designed to give us information on things like active applications, RAM, and storage), it seems unlikely that it is faulty.
I find this whole situation odd as well, which is why I'm looking for a solution. I would love to find someone who has the technical expertise to help me diagnose this problem and find out what happened. I don't have that level of expertise, and apparently AT&T is not going to be much help. 8 GB is huge! It is much more storage than the entire operating system requires! I don't think that was lost by the addition of simple applications; something else happened, something significant.
I do agree that it is best to do the updates when they come in, but obviously, if this happens too many times, even a 32 GB phone would soon be depleted of system storage. It remains a problem awaiting a solution...
Thanks for your comments... Best,,,,