Flickering screen

georgemaier · Apr 16, 2012

Any note on 1.28s battery performance in addition to screen fixes? My battery drains super fast and sometimes only seems to trickle charge when plugged in, rather than charge at full speed.

mohsinraza · Apr 16, 2012

DazNoonan said:
Has anyone that was on 1.26 who had the flicking issues upgraded to 1.28 and had them resolved or is it simply new people buying handsets on 1.28?

I haven't found anyone who updated to 1.28 from 1.26 BUT have found people who were on 1.26 with issues and swapped their phones from the providers and got 1.28 with no issues.
I hope OTA will soon be appearing if it's ONLY software, which I think, it isn't.

Sent from my HTC Desire

vaidv · Apr 16, 2012

screen issues

Can someone confirm me wats dis 1.26 and 1.28 mentioned in discussions and how can I check it on my phone?

nikzDHD · Apr 16, 2012

vaidv said:
Can someone confirm me wats dis 1.26 and 1.28 mentioned in discussions and how can I check it on my phone?

It's a firmware upgrade. 1.2.8 will be the next supposed updated firmware. Go into about phone and there is software update section check for an OTA.

Sent from my U8160 using Tapatalk 2

DazNoonan · Apr 16, 2012

mohsinraza said:
I haven't found anyone who updated to 1.28 from 1.26 BUT have found people who were on 1.26 with issues and swapped their phones from the providers and got 1.28 with no issues.
I hope OTA will soon be appearing if it's ONLY software, which I think, it isn't.

Sent from my HTC Desire

Okay thanks... Well hopefully its 100% the software (1.28) that has resolved the problems, including the flicker, and not that there has been a change within the hardware on those devices too.

Shame nobody has performed the upgrade that could confirm that upgrading also resolves the issues too. Thanks for the info!

DazNoonan · Apr 16, 2012

I've spoken to Vodafone and can only DOA to change my device 2 times (max 3 devices), so not sure what to do now. 1st device had a few bugs I couldn't live me; second device only has this flicker so changing it means risking getting a worse device. They has said I can hand this phone back and go back to my old phone; to which I have until this Thursday if that's what I wish to do. Again the problem with this is that I am not going to know when to re-order to ensure I get a "working" device without faults.

I don't want to not have this phone now as it really is amazing.

Need a statement from HTC.

predator21 · Apr 16, 2012

DazNoonan said:
I've spoken to Vodafone and can only DOA to change my device 2 times (max 3 devices), so not sure what to do now. 1st device had a few bugs I couldn't live me; second device only has this flicker so changing it means risking getting a worse device. They has said I can hand this phone back and go back to my old phone; to which I have until this Thursday if that's what I wish to do. Again the problem with this is that I am not going to know when to re-order to ensure I get a "working" device without faults.

I don't want to not have this phone now as it really is amazing.

Need a statement from HTC.

Please wait while we find an agent to assist you...
You have been connected to Olga.
lalit sehgal: hi htc how r u?
Olga: Hi lalit, thank you for contacting HTC Support. How may I help you today?
lalit sehgal: well i have jst one queery regarding one x
Olga: Yes of course, what is it?
lalit sehgal: well i got this yesterday and really pissed off coz of screen flickering
lalit sehgal: specially when gray colours are produced
lalit sehgal: its so annoying
lalit sehgal: is it software or hardware related......
lalit sehgal: coz if its hardware i will return this piece of crap....
Olga: I am not quite sure as this isnt something i have come across, have you tried anything to resolve this at all?
lalit sehgal: well there are forums loaded with this issue
lalit sehgal: many across globe are facing it
Olga: yes but i am afraid as customers dont come to us directly, we have no way of knowing about such issues.
lalit sehgal: http://xdaforums.com/show....php?t=1597448
Olga: you can certainly try the full factory reset as a last resort to see if it helps.
lalit sehgal: i did
lalit sehgal: no help no use
Olga: If you still have the problem then it is most likely a hardware fault
lalit sehgal: i am not sure why all of us are facing this
Olga: and in this case would be best if you returned the phone to the store
lalit sehgal: u mean hardware faults with so many sold......
lalit sehgal: what abt quality check?
Olga: as i have mentioned we are not aware of this issue.
Olga: We do not know how many devices are affected.

SEE what htc has to say

DazNoonan · Apr 16, 2012

lalitsehgal21 said:
Please wait while we find an agent to assist you...
You have been connected to Olga.
lalit sehgal: hi htc how r u?
Olga: Hi lalit, thank you for contacting HTC Support. How may I help you today?
lalit sehgal: well i have jst one queery regarding one x
Olga: Yes of course, what is it?
lalit sehgal: well i got this yesterday and really pissed off coz of screen flickering
lalit sehgal: specially when gray colours are produced
lalit sehgal: its so annoying
lalit sehgal: is it software or hardware related......
lalit sehgal: coz if its hardware i will return this piece of crap....
Olga: I am not quite sure as this isnt something i have come across, have you tried anything to resolve this at all?
lalit sehgal: well there are forums loaded with this issue
lalit sehgal: many across globe are facing it
Olga: yes but i am afraid as customers dont come to us directly, we have no way of knowing about such issues.
lalit sehgal: http://xdaforums.com/show....php?t=1597448
Olga: you can certainly try the full factory reset as a last resort to see if it helps.
lalit sehgal: i did
lalit sehgal: no help no use
Olga: If you still have the problem then it is most likely a hardware fault
lalit sehgal: i am not sure why all of us are facing this
Olga: and in this case would be best if you returned the phone to the store
lalit sehgal: u mean hardware faults with so many sold......
lalit sehgal: what abt quality check?
Olga: as i have mentioned we are not aware of this issue.
Olga: We do not know how many devices are affected.

SEE what htc has to say

Simply shocking, it really is.

joplayer · Apr 16, 2012

As I don't see any OTA coming I'm gonna send my phone back for a replacement. It's a shame that I won't have a phone during this time but that is my last day to send it for a replacement. After that it's gonna be a repair and last time my phone went to repair it came back in a pretty bad shape... Just can't take the risk the OTA does not work...

mertzi · Apr 16, 2012

joplayer said:
As I don't see any OTA coming I'm gonna send my phone back for a replacement. It's a shame that I won't have a phone during this time but that is my last day to send it for a replacement. After that it's gonna be a repair and last time my phone went to repair it came back in a pretty bad shape... Just can't take the risk the OTA does not work...

and you shouldn't! HTC deserves all these DOA's as they've been very arrogant apple style as they haven't made any statements at all. I sent mine back today too, and I asked Three to hold the delivery of a new phone if they can until they've received a new shipment of phones.

joplayer · Apr 16, 2012

mertzi said:
and you shouldn't! HTC deserves all these DOA's as they've been very arrogant apple style as they haven't made any statements at all. I sent mine back today too, and I asked Three to hold the delivery of a new phone if they can until they've received a new shipment of phones.

You're completely right on their behaviour...

DazNoonan · Apr 16, 2012

My Chat with HTC...

HTC said:
Kaylee: Hi Darren, thank you for contacting HTC Support. How may I help you today?
Darren: Hi, hope your okay.
Darren: My screen on my HTC One X is flickering... this is the second One X I have had s the first one had problems with the bottom of the screen jumping around.
Darren: It's as if the backlight is flickering and it mostly happens on light grey backgrounds such as the multi-tasking screen
Darren: You can also notice it when in the camera and viewing images, again with light background. I have done a factory reset (as i did this on the first device too) and this has not resolved the problem.
Kaylee: Ok I see.
Kaylee: I can confirm this is something in which HTC are currently looking into with regards.
Darren: I was wondering if you could tell me if a future OTA would be able to resolve this (Software related) or if it would be something to do with the hardware itsself.
Darren: Okay; that is good to hear... Do you have an update on that or what would you suggest I do from here?
Kaylee: We are not aware of a fix currently.
Kaylee: It is still being investigated into.
Darren: I see... Is there no sign as to whether its hardware based or software at all then?
Darren: The reason I ask is that if its software then myself (and I'm sure others) would be willing to wait for a resolution, but if its hardware then I would be looking at having to change this for my 3rd handset - which if that had problems I would have to keep as I have already changed one with Vodafone.
Darren: Hopefully you see my problem...?
Kaylee: Ok I see.
Kaylee: We cannot currently confirm.
Kaylee: The issue has only recently arisen.
Kaylee: It is stil being looked into.
Darren: I know that 3rd handset could likely be sent off for repair if its a hardware fault but this is something I would ideally like to avoid as I don't have a spare phone and also don't really want an expensive phone to be repaired I would rather have one working out of the box.
Darren: Understood...
Kaylee: I completely appreciate your comments and would be exactly the same myself.
Darren: Would there be no point exchanging this now then as I imagine its potentially a fault with most (all) the handsets and one that exchanging for another device is likely to sort? Sorry for the questions, and I appreciate your time - I just don't want to exchange a handset for the sake of it but nor do I wish to be with one that doesn't work.
Kaylee: I cannot definitely confirm this
Kaylee: As it is the early stages of investigation
Darren: Okay, where is best to go from here then?
Darren: I have until Thursday before I have to let Vodafone know if I want to exchange or not. However no doubt you won't be able to tell me if there is going to be anymore information by then.... so what should I do?
Kaylee: I am sorry I really cannot comment on this.
Kaylee: I am unsure of the outcome currently.
Kaylee: I know this leaves you in an awkward situation and I am sorry about this.
Darren: No problem, appreciate your honesty.
Darren: I will contact HTC again (via chat) on Wednesday\Thursday to see if there is anymore information. If not then I guess I will have to return the handset to Vodafone.

Least they have acknowledged the problem this time around, and they have said they are looking in to it. Not very useful I know, but them accepting there is a problem is at least a step in the right direction.

nikzDHD · Apr 16, 2012

I think we should spam them even more, Facebook, Twitter, Chat, etc.

PocketNow mentioned this on their site yesterday as well.

The more press this gets the more they'll want to do something about it!

dan_ep82 · Apr 16, 2012

nikzDHD said:
I think we should spam them even more, Facebook, Twitter, Chat, etc.

PocketNow mentioned this on their site yesterday as well.

The more press this gets the more they'll want to do something about it!

agreed this is the only way to get faster results!

DazNoonan · Apr 16, 2012

Agree also... will look for the pocket now article later. The more its talked about the more chance their is of a resolution. Hate this issue too as I really do love the phone.

dan_ep82 · Apr 16, 2012

starting spamming there Facebook got this very sharply:

HTC Hey, Dan. Thanks for the feedback. We're aware that some people are having issues like these and we are currently looking into it. When we learn more we will let you know.
2 minutes ago · Like

nikzDHD · Apr 16, 2012

PocketNow article:

http://pocketnow.com/android/some-htc-one-x-owners-experiencing-screen-flickering-problems

Delusphere · Apr 16, 2012

DazNoonan said:
Agree also... will look for the pocket now article later. The more its talked about the more chance their is of a resolution. Hate this issue too as I really do love the phone.

I think we should do it, spam them till they are so sick of it they talk. This isn't fair on us, OR the customer support that aren't allowed to even help properly, which is putting them under pressure.

dan_ep82 · Apr 16, 2012

http://news.yahoo.com/htc-one-smartphones-hardware-defects-software-bugs-125000797.html

well they have acknowledged some issues at least ...

DazNoonan · Apr 16, 2012

Thanks for the links guys

---------- Post added at 07:51 PM ---------- Previous post was at 07:45 PM ----------

I've posted on the HTC UK & Main HTC Facebook pages... If anyone else wants to comment on it that would be appreciated.

https://www.facebook.com/htcuk (direct post link: https://www.facebook.com/htcuk/posts/382480745125962?notif_t=like)

https://www.facebook.com/HTC (direct post link: https://www.facebook.com/HTC/posts/360259650676317?notif_t=share_comment)

---------- Post added at 08:03 PM ---------- Previous post was at 07:51 PM ----------

Can we also get this retweeting too please?
- https://twitter.com/#!/DazNoonan/status/191964844902195201

Flickering screen

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