Originally Posted by Mone181
Hi, since few days I have a big issue on my i9505: i have no audio on a call, nobody hear me and I don't hear anybody, it happens also with headset and loudspeaker. I've tried with a full wipe, with a factory reset, restoring a stock firmware, nothing works..Any ideas?
Hey there. You need to get the phone replaced.
I had this problem and reset the phone, took battery out, factory reset etc. No luck.
O2 took it back and "fixed it" saying "flashing the firmware is always recommended". Came back working then a week later it went again. All in call volume gone but games and video were fine.
Sent it back to O2 and got a call from the engineer saying No Fault Found so I explained the issue and again got the phone back "fixed". It lasted another week or so and in call volume went.
I got online to O2 via the chat and contacted customer services. They sent me a new SIM, didn't work. So I hit the roof and explained why I wasnt happy paying for an expensive phone when I couldnt make calls.
Anyway they sent me a new phone (door exchange) and (fingers crossed) the problem has happened again. Although I've had the new phone less that two weeks......
Its a hardware problem.
Oh and I posted on the O2 Community and on here and googled the internet and NO ONE had experienced it. There were a couple of occurrences on an S3 but that was it.
So I'm actually pleased its happened to someone else (sorry).