Right before you press ok to star the flash procedure, pot your phone into downloading mode, connect it and press ok. It should work now.
Sent from my GT-N7100 using xda app-developers app
I tried that. There is no download mode on this phone. Only recovery mode and factory mode. I have tried everything to get it into download mode and nothing. That's why I wanted to use this method to reset it. I believe since I bought the phone from China, it has some kind of block so I can't use certain features, like Google Play Store. It will let me download the app, sign on and get to the main screen, but when I try to download anything it shuts down and then won't ever open up again, only says Play store has stopped.
I also get very bad signal, so I have tried to find the CSC code to change it hoping that if I get out of the China setting, then I will have access to stuff. If I try to install a ROM, it won't install and I am guessing it's because I don't have a download mode, just the recovery. I'm sure someone else has bought a phone from a China seller to use in different countries. So Hopefully someone has figured out or knows how to help.
I have reset the phone and cleared the catch again. I tired to do the Keis reset from my laptop at home and again the same thing.
The first pic is what comes up first in recovery mode. I push the home key and then it shows the items on the second pic. The third pic is the factory mode that will come up.
Again, thank everyone in advance for helping me!!