It just pops off? I was a little scared to break something!
Update: I just disconnected and then reconnected, making sure contacts were clean. Unfortunately no change is BT reception.
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Odd. It almost looks like one of your antenna contacts is grounding against the vibrator motor. Wouldn't matter anyway, would it ?
Sent from my Nexus 5 using Tapatalk
Yeah, I it's very close but I made sure there was some space. Not sure what else to do other than request a replacement.
Please go to System / About TrueSmart / Wireless Update and check if you have the latest version.
Then you may remove your battery if it freezes for too long but just wait at least 5min after reboot.
I emailed support@omate.com three times for a replacement. On Omate Facebook page, Omate replied:
Will voiding the waterproof warranty really do something to solve the issue? (My firmware version is 20140115-1542. If it's not the latest, how do I force an update? ... By removing the battery?)
We will get back to you about repair possibilities as soon as we will have a service center in place in your country in the next few months.
Considering they haven't shipped to all backers I wouldn't expect a replacement anytime soon. If they had spare watches sitting around for replacements, all backers would have there devices.
Not keeping a few watches for replacements/problems means letting those who have received their Omate TrueSmart with a defective unit. It is more frustrating than waiting for one! The more units Omate will send out, the more defective units will be sent out, and more unhappy backers will manifest themselves.
(Shipping some defective units is totally normal and understandable; not planning for it bad business.)
And that might be optimistic.
I cant help but agree with you. but it is what it is. neither you or i or anyone else on this forum can change this. I backed three units. the one on my wrist works flawless,with the exceptions of the software and BT hardware issues everyone is having. i havent tryed either of my other ts. hopefully they will be the same. they are oct dev numbered units
That's a hardware issue. Your antenna is likely not connected right. How's your Wi-Fi?
Go about 5m from your wireless router and see how many bars you get. If the answer is less than two or none then your antenna is probably the issue.
The GPS and BT/Wi-Fi are in the same band.
Hello. I received my Omate US Version, 8Gb a few days ago, stock version of the system (reinstalled after trying the excellent Lokifish Marz firmware).
The Bluetooth connexion seems very poor for music transmission with Bluetooth headsets or speakers; when I move to watch more than 10 centimeters (about 4 inches) away from the Omate interference starts (the music "stutters") and connection stops completely (disconnects) at about 20-30 centimeters. Can't listen to music consistently while moving my arm (... when I walk).
Could there be an hardware issue with the Bluetooth antenna?
I tried rebooting, turning Bluetooth on and off multiple times, even reinstalling the firmware (the issue was present with the Lokifish Marz firmware).
I'm trying to listen simple 128 kbps mp3 (non VBR). (I discovered the issue while listening 192 kbps vbr, I taught it was the problem...).
The only way I manage to have a smooth playback is by putting the Omate in the same pocket as the receptor of the Bluetooth headset, or with a Bluetooth emitter clipped to the watchband (I tried with three different Bluetooth headsets and also a Bluetooth speaker that works perfectly with my other phones.
Thanks for your advices and suggestions.
WiFi and BT are the same connector. Well at least they were in the FCC docs.