Originally Posted by liesnomore
Few windows programs( Android Manager, Android Commander) will let you access the sd card, and adb commands will do it too if you have usb debugging enable. Look like you are on stock recovery. Is been so long time since I use stock recovery that I do not remember if you can have the "usb mount" in there. When you plug the phone into computer, can you access the sd card?
No, hence the question. No offense, but if it was that easy, I wouldn't have posted this question...
It may not be booting up correctly or something, but without a working screen he can't tell. Or she may have a security code or pattern, which would prevent you from accessing the SD until it's unlocked. But either way, if the phone is booted up, you can't see the SD. And even if the stock recovery has a Mount USB option...well, the screen is busted, so he can't see that option or select it.
The only possibility I can see is if it can be booted into the bootloader, and do an ADB pull for whatever files she wants. But apparently to do an ADB pull (or for ADB to even recognize the device, according to him), the bootloader has to be unlocked first?