Have you been cheated by Samsung warranty service? Escalation procedure?
Just for some perspective, I have been in the electronics business for nearly a decade. Working with microelectronics is something I do on a daily basis.
So, imagine my disappointment when I sent a phone to Samsung for warranty service, only to have them return it with reported water damage! This is remarkable, considering the phone has never come into contact with liquid water.
Since my warranty was voided, I took apart my phone and found...no signs of water intrusion! You can find details in a document I sent off to Samsung for review at dl.dropboxusercontent.com/u/73830636/noteii.htm
What concerns me is that when I contacted them for assistance, all I received was an apology and request that I contact their voice support, which is notorious for being unhelpful and having no escalation procedure.
Is there a way of escalating my claim through Samsung? I would love to have this matter resolved, but I am concerned with their warranty policy.
I'm willing to bet that there are many others like me who have had phones returned with "water damage" but have actually fallen victim to Samsung trying to save a few bucks because they know that people don't have the technical expertise to dispute their claims.
If you have a story similar to mine, I'd like to hear from you. I have a feeling that this happens fairly often, and we would benefit as consumers if we can gather this information into a common knowledge base and raise the issue to Samsung directly.