Bad customer service. Stay away.
Mods, if this is not the right place to post this, feel free to move it.
I just got this e-mail from my wife, so here goes.
In this day and age not having automatic notification of backordered parts is ridiculous.
If you can get on any forums you can think of and ensure that these people get reduced business that would be great!
I called them today to follow up on my order which was ordered quite some time ago (the 22nd). I actually had paid an extra amount of money for 2 day delivery (didn’t know until I just looked it up) and told them that it should have been here on Monday the 25th at the latest (assuming they don’t deliver on Saturdays). I looked at the bank statement and it went through our account on the 29th. Even with that transaction, it should have been here by Tuesday at the latest with Monday being a holiday. I asked for a return for the extra fees for shipping and they refused.
The statement I received was as follows: “Your item was shipped yesterday, 2 day priority, I have already paid for that shipping and will not refund it to you. We are busy people with lots of customers and we cannot make time to let you know that an item is on backorder or will not ship when expected, we are simply too busy.”
I replied with: “That’s pretty lousy customer service, if someone pays for expedited shipping, there is obviously a reason and this certainly didn’t reach me in the 2 days that I paid for. How will you retain my business for the future and ensure that my customer satisfaction is good?”
His reply: “We are very busy, I’m sorry you are dissatisfied with the time but there’s nothing I can do, it’s shipped and paid for, we will not refund the expedited shipping cost. All of our other customers seem completely satisfied and don’t make any issues out of getting items in a longer timeframe than expected.”
“Kiss my ass” is what I wanted to say but then thought we could hurt his business by addressing the customer service through forums. I said “okay, then I have nothing further to say, good bye”.