[Q] Lost all purchased app on play store.

nth0814 · May 18, 2014

HI all,
I can not download any app and lost all purchased app on play store.
and I sign in another google ac on my nexus 5, I can download all app normally.
but I log in my account to another device, I still cant see the purchased app back!

What's going on with my original account????? Any one know how to fix it??plz!

nth0814 · May 19, 2014

anyone know how to fix it?

SeraphSephiroth · May 19, 2014

nth0814 said:
HI all,
I can not download any app and lost all purchased app on play store.
and I sign in another google ac on my nexus 5, I can download all app normally.
but I log in my account to another device, I still cant see the purchased app back!

What's going on with my original account????? Any one know how to fix it??plz!

Clear data for the app store and then sign into your original account. Also make sure that the account you're trying to use for the paid apps is the on you bought them with originally.
It might also help if you remove your Google account from your phone and try setting it up again.

Sent from my GT-I9505 using Tapatalk

nth0814 · May 19, 2014

SeraphSephiroth said:
Clear data for the app store and then sign into your original account. Also make sure that the account you're trying to use for the paid apps is the on you bought them with originally.
It might also help if you remove your Google account from your phone and try setting it up again.

Sent from my GT-I9505 using Tapatalk

i have try this before, its not works for me.
i still can see the paid app in my google wallet, but nothing in play store.

SeraphSephiroth · May 19, 2014

nth0814 said:
i have try this before, its not works for me.
i still can see the paid app in my google wallet, but nothing in play store.

Sooo let me get this straight. Just so I can get my head around it. When you go to the page for the purchased app, it won't let you download it?

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nth0814 · May 19, 2014

SeraphSephiroth said:
Sooo let me get this straight. Just so I can get my head around it. When you go to the page for the purchased app, it won't let you download it?

Sent from my GT-I9505 using Tapatalk

if you brought the app and have not download to your phone, they will show "Purchased" on play store.
but now, my play store is showing the price. just like I have not buy this app, but i can see what I buy in google wallet page.

SeraphSephiroth · May 19, 2014

nth0814 said:
if you brought the app and have not download to your phone, they will show "Purchased" on play store.
but now, my play store is showing the price. just like I have not buy this app, but i can see what I buy in google wallet page.

And you are sure you are on the same Google account with the same Gmail address you used to first buy the apps? (Remember you can tie more than one Gmail address to the same account)

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nth0814 · May 19, 2014

SeraphSephiroth said:
And you are sure you are on the same Google account with the same Gmail address you used to first buy the apps? (Remember you can tie more than one Gmail address to the same account)

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yes, im really sure.

SeraphSephiroth · May 19, 2014

nth0814 said:
yes, im really sure.

Out of curiosity, have you tried to re purchase an app?

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nth0814 · May 19, 2014

SeraphSephiroth said:
Out of curiosity, have you tried to re purchase an app?

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Error,
-Error retrieving information from server. [BM-PPH-01]

SeraphSephiroth · May 19, 2014

nth0814 said:
Error,
-Error retrieving information from server. [BM-PPH-01]

Aaaah okay. Now we are getting somewhere. How long has it been this way? I.e how long has it been showing you that you have to re buy the apps?

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nth0814 · May 19, 2014

SeraphSephiroth said:
Aaaah okay. Now we are getting somewhere. How long has it been this way? I.e how long has it been showing you that you have to re buy the apps?

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I think this start at yesterday morning.

SeraphSephiroth · May 19, 2014

nth0814 said:
I think this start at yesterday morning.

Okay. Clear the cache for the Google play store and give it 24 hours. It seems to be an issue with Google servers syncing between your device and google~

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nth0814 · May 19, 2014

SeraphSephiroth said:
Okay. Clear the cache for the Google play store and give it 24 hours. It seems to be an issue with Google servers syncing between your device and google~

Sent from my GT-I9505 using Tapatalk

okay, dont try to download anymore?

SeraphSephiroth · May 19, 2014

nth0814 said:
okay, dont try to download anymore?

Once every couple of hours. It SHOULD come right by itself. Keep trying till it works.

Sent from my GT-I9505 using Tapatalk

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