I've been with Android since the G1 was released in the UK and have had various models of phones and rooted them to get rid of all the bloat they install. When the N4 was released I thought brilliant, good price, good phone and should get good support.
The person I spoke to earlier today was not very helpful at all, but I finally received an email this afternoon asking for my IMEI number which I had already provided 3 times to them. So I'll have to probably wait for another 48 hours at least before I get any further information from them. When I queried about making a complaint I got nowhere with them and there is nowhere on their website to raise a complaint about the service received from them.
Until Google sort this out and let me know what is fully happening I have money in my account I can't touch as I don't know how much they are going to put a claim to (ie the original £280 or the new £200) and how long I'm going to have to wait to get it back once they finally RMA and I send my faulty unit back.
not sure if it's done any different in the UK. I expected the RMA number at same time as call as you do with any other company when raising an issue with faulty product with them. It seems that Google wants UK customers to wait for the same information. My fault has been logged just short of two weeks and still no RMA number as of yet.
I know a lot of people slate Apple but you do get better support from them.
update: 16/09/13 - Received another email from another person at Google advising they are taking other the issue and want to know if can start warranty replacement claim to TRY and get replacement phone.
update: 21/09/13 - Received my replacement phone today and it's working perfectly - it's running 4.2.2 and connects to 5Ghz wifi without any issues - also battery is vastly improved after 19 hours it was still at 84%