Thanks Meter 14
Join Date: Nov 2008
Location: Naples WE-FINALLY-HAVE-LTE FL!
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Okay, so I want to get a Note3 under the OneUp program, so I was looking into the required Unlimited My Way plan on Sprint's website. Spoke to a rep via chat, and here's what happened. Can someone please tell me what I just signed up for?? And we can do data only with no voice?? Does everyone here understand the possibilities with that and Voip/Google Voice? Or does Clara T have NO IDEA WHAT SHE IS TALKING ABOUT? Once I figure out what I actually signed up for, if anything at all, I'll update y'all. Either I struck gold, or I just screwed up my 5 line account BADLY...time will tell!
Sprint:*We received your information and will connect you with a Chat Specialist soon.
Clara T.:*Thank you for contacting Sprint, my name is Clara T.. I am happy to help you today.
Clara T.:*Please give me a moment to review your account.
Clara T.:*What would you like your new PIN to be?
Clara T.:*May I please have your 6-10 digit numeric PIN to access your account?
Clara T.:*The PIN you provided doesn't match the information I have for your account. Please answer your backup security question:First elementary school name?
You:*thats a problem because that is my pin. please check again
You:*and it's XXXXXXXXX
Clara T.:*Thank you for the information
Clara T.:*let me check it for you
Clara T.:*Thank you for waiting.
Clara T.:*I understand that you will like to know overage charge for data
You:*yes for the unlimited my way with 1gb option for smartphones
Clara T.:*The overage charges are $15.00 per GB
You:*rounded to the nearest gb?
Clara T.:*yes, that is correct
You:*Can you tell me what the Unlimited my way plan would cost for one smartphone with unlimited data and one feature phone with no data, two phones total?
Clara T.:*It will cost a total of $70.00 for two phones
You:*are you sure? that seems low if only one phone is $80...
Clara T.:*Yes, I am sure
You:*oh wow...okay. doesnt work out for my 5 phones but it will save my mother a fortune. i will tell her. thank you
Clara T.:*You are welcome
Clara T.:*Before we end our chat session, I want to make sure you are 100% satisfied with how I have assisted you. Is there anything else I can assist you today?
You:*no you were helpful...thank you. I was hoping i could switch to the new plan to take advantage of 1up, but at $100 more per month it isn't worth it. I still can't figure out how you got to $70 for the two phones but no big deal...my mom will be thrilled! Thanks.
Clara T.:*You are welcome. let me explain to you
Clara T.:*One smartphone with unlimited data will cost $50.00 and one feature phone with no data will be $20.00 that is a total of $70.0
You:*so why is it $80 for my first smartphone? Do I pay more for the first line because I have 5 lines instead of 2?
You:*If I can get that deal please sign me up!
Clara T.:*Let me explain to you
Clara T.:*$50.00 is for the vopice and $30.00 is for data
Clara T.:*Since your mother wants data only on smartphone so the charge for smartphone will be $30.00
You:*So that is $80 not $50...im confused
Clara T.:*I am sorry for the confusion.Let me know does your mother also wants to make voice calls.
You:*Okay I want unlimited data on my Note2, 1gb on the iphone and the S3, and no data on the two feature phones. How much total?
Clara T.:*The total will be $100.00
You:*Wait you were quoting me with no voice minutes??? Why would I get a phone without calling? Can I even do that?
You:*Okay total for my plan $100, sign me up please
Clara T.:*yes, you can block the calling part
Clara T.:*Should I change the plan for you now?
You:*Yes if it's that cheap...$100 for all the phones?
Clara T.:*There are 6 lines activated on the account
You:*One of them is an Airave...that can stay as is
Clara T.:*To get the $100.00 charges some of the features need to be blocked on the devices.
Clara T.:*Like on Note 2 you want unlimited data. In the unlimited my way plan voice with data is $80.00
You:*I need voice on all the lines...sorry I forgot we were talking no voice again
Clara T.:*Ok. Then the charges will be $200.00 plus taxes approximately for all the lines
You:*Okay...still cheaper than what I got. Let's do it...
Clara T.:*Please allow me a few moments
Clara T.:*Thank you for waiting.
Clara T.:*I have successfully added the unlimited my way plan for you
Clara T.:*This will resolve your concern
Clara T.:*I assure you of that
You:*Okay, great. Can you send me the details on my plan along with an estimated monthly charge including all the taxes and surcharges?
Clara T.:*I will send you that
Clara T.:*I know your time is valuable and I would like to assist you in resolving any questions you have. Would you like to continue chatting with me today?
You:*I would love to continue chatting with you Clara, you have been super helpful. But it seems you've helped me out with my concern and it's past my bedtime, so I will be signing off now. Thank you!
Clara T.:*Thank you for choosing Sprint - we appreciate your business!You’ll receive a transcript of our chat within a couple of hours at the email address you provided for this chat session or your sprint.com email address if you signed in prior to chatting.We hope you’ll give My Sprint a try the next time you need to make account changes. Click:*sprint.com/mysprint*to learn how to manage your account from your favorite device.